Customer Service- Calls, Emails and Livechat

3 weeks ago


Nottingham, United Kingdom Uniting People Full time

_**Operations Customer Service Advisor**_
- **£22,700 + Annual Bonus £1500**_

**Competencies/Skills**:
- Ability to work in a target-oriented environment.
- Should be a good team player.
- Should have excellent communication skills. [in English Language]
- Should have excellent interpersonal skills.
- strong ability to multi-task
- Customer service experience specifically insurance would be preferred though not mandatory.

**Responsibilities**:

- Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.
- Utilize Salesforce or similar CRM system to document customer interactions and update customer records.
- Analyze customer needs and recommend appropriate financial services or products.
- Collaborate with internal teams to address customer concerns and ensure a seamless customer experience.
- Stay up-to-date on product knowledge and industry trends to provide accurate information to customers.

**Requirements**:

- Previous experience in customer service or a related field is preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and analytical abilities.
- Proficiency in using Salesforce or similar CRM systems.
- Ability to multitask and prioritize tasks effectively.
- Knowledge of financial services is a plus.

This is an exciting opportunity for individuals who are passionate about providing exceptional customer service in the financial services industry. Join our team and make a difference in the lives of our customers

**Job Types**: Full-time, Permanent

Pay: From £22,700.00 per year

Schedule:

- Monday to Friday

Work Location: In person


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