Administrator

3 months ago

Liverpool, United Kingdom The Riverside Group Full time

**Job Title**:Administrator
**Contract Type**:Permanent
**Salary**:£22,998.93
**Working Hours**:37.5 hours per week
**Working Pattern**:Monday to Friday (Wednesday & Thursday in the office / Monday, Tuesday & Friday at home) flexible hours between 7am - 7pm
**Location**:Joseph William Mews, Liverpool

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**The difference you will make as an Administrator**

You will assist in the delivery of the administration service across a variety of supported and sheltered schemes and provide administration assistance within a client focused environment.

**Role Profile
**Strategy and Service Development**
- Carry out day to day office administrative functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.
- Assisting with the procurement and management of service contracts.
- Assisting the delivery of an effective and consistent administration system across the cluster.
- Ensuring culture and diversity issues have been considered across the client group and to tackle any forms of discrimination, adhering to equality and diversity procedures.
- Collating and submitting information returns, including funding, health and safety and performance returns.
- Promote and encourage a high level of client involvement, consultation and communication.
- Ordering and monitoring office supplies and equipment.
- Maintaining all financial administration systems, including rent accounts, invoices, petty cash and banking.
- Collating internal financial monitoring reports as and when required.
- Providing personal administration support where appropriate.
- Ensuring appropriate recording and IT systems are in place.
- Working in line with health and safety requirements to ensure the overall safety and security of the scheme.
- Attend various meetings to provide a minute taking function.

**Service Delivery**
- To understand your role in the organisation and to be accountable for your contribution to maximise profitability.
- To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
- To understand that your efforts will be client led and be accountable for positive and tangible outcomes.
- To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures.
- Working within a multi-disciplinary team of housing and support staff.
- Assisting in meeting key performance indicators, such as voids and arrears targets.
- Supporting and promoting the highest level of tenant consultation, communication and partnership in all aspects of service delivery.
- Active involvement in team meetings and attending regular supervisions.
- Working in line with company policies and procedures and the requirements of funders and stakeholders to ensure effective service delivery.
- Attending appropriate training and development opportunities as required.
- Occasional travel across schemes in the cluster.

**Other Duties**
- To provide a high quality, customer-orientated service championing “Riverside Service Style” practices.
- Constantly review work outputs, setting improvement targets and appraising individual performance.
- Participate in the work of the Divisional team, encouraging innovation.
- Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service
- To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
- Ensure that all data is compliant with legislation and policies relating to data quality.
- To actively promote Riverside locally.
- Any other relevant duties as required by the designated manager.
- To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.

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