Sales and Admissions Senior Host

4 months ago


StokeonTrent, United Kingdom Alton Towers Resort Full time

**Roles & Responsibilities**:
You will be a team leader overseeing the daily running of an area of our sales & admissions operation which could be turnstiles, carparks, box office or ticket sales. You’ll motivate and lead a team of sales & admissions hosts ensuring our guests receive an outstanding first impression and have a smooth and efficient entry to the Alton Towers Resort. You will anticipate and respond to operational problems, deal with guest queries and complaints, and do all you can to maintain and recover the guest experience, when necessary, before escalating to senior management.

You will assist in training of new and returning sales & admissions hosts ensuring maximum colleague retention and engagement levels. You will proactively develop team members by way of coaching and development by conducting regular job chats and reviewing personal development plans. You will ensure that the company profit protection procedures are adhered to across the department and maintained at all times. You will be responsible for ensuring health and safety critical procedures are followed, checks and audits are made, and any incidents are dealt with in the correct way. With additional training you may also be required to cover the role of sales & admissions duty manager on a rota basis.

**Benefits**:
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

**Pay Range**: Compensation between GBP £11.00/Hr.GBP £11.00/Hr.



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