Customer Service Representative

7 months ago


Boldon Colliery, United Kingdom Kelburn Recruitment Full time

Following the internal promotion of a team member, our client are now looking for a new customer service assistant to join their established team of 3.

As a member of the customer service team, you will play a central role in the established business. Working alongside the external sale team to receive and process orders from a wide variety of customers. This is a fast-paced role handling a significant number of orders to deadlines.

**Key responsibilities**:

- Processing sales orders and ensuring accurate entries into the company’s computer systems
- Providing quotations and checking product availability and prices
- Referring problematic issues that they cannot solve to management
- Assistance in the maintenance of customer records and databases by entering and updating information as required
- General office and administration duties

**Requirements**:

- Natural communicator with excellent verbal, written and listening skills
- High level of attention to detail and precision when processing orders
- Structured and organised approach, with good time-management skills
- Strong interpersonal skills and ability to build good working relationships
- Ability to work effectively as an individual and as a member of the wider team
- Good IT skills including Microsoft office; willingness and ability to work with and develop new skills using other systems and software as needed

**Working Hours**

This is a full-time office-based role, working Monday to Friday 9am-5pm with 4.30pm finish on Friday and will be offered on a temporary ongoing basis with an opportunity to go permanent.

**Salary**

£12.00 to £12.50 per hour dependent on experience

**Benefits**

25 days holiday plus public holidays and birthday, company pension, onsite free parking

**Job Types**: Full-time, Temp to perm

**Salary**: £12.00-£12.50 per hour

Expected hours: No less than 37.5 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: IND


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