Member Service Advisor

3 weeks ago

Cardiff, United Kingdom cardiff and vale credit union Full time

**Role Profile**

**Job Title**:Loans Officer/Member Service Advisor

**Working Hours: Full/ part** Time

**Location**:Cardiff Branch with requirement to work in Barry as required

**Job Purpose**
- Demonstrating the Credit Union’s Equal Opportunities, Health & Safety, and Customer Service standards in all activities.
- Ensuring the activities of the Credit Union are carried out to the highest standards of integrity and professionalism in accordance with all relevant legislation.

**Key Responsibilities**
- To be responsible for the implementation of Cardiff & Vale Credit Union’s policies and procedures, in compliance with relevant regulations and legislation.
- To implement a range of daily administration duties, data processing and bank tasks to ensure the effective performance of the organisation and to provide an approachable and proactive reception service. Dealing with members queries and accounts efficiently and in a timely manner as and when required.
- To ensure the provision of appropriate advice on income maximisation and benefit entitlement for members, assisting members to maximise their opportunities of accessing and successfully repaying affordable loans wherever possible.
- To develop and implement an effective range of pro-active decisions to ensure responsible and ethical lending practices and to inform the member of any decision made throughout the process.
- To work in partnership with other relevant bodies, key partners and colleagues of the Credit Union to achieve organisational objectives, developing and maintaining effective referral systems with a range of advice and support agencies, to assist members and promote financial capability and inclusion and support the services provided by the Credit Union.
- To be responsible for data security and systems management.
- To promote a range of community and employer loan promotions, to effectively increase our loan portfolio.
- To develop and maintain systems for monitoring the effectiveness of services and the achievement of loans profiling, service standards and performance targets.
- To data process member accounts and financial records.
- To train and assist wider team members in loan and Member service processes and objectives.
- To carry out any other duties as directed by your Line Manager in furtherance of the Credit Union and individual objectives and policies.

General Responsibilities:
1. To be responsible for your own Health and Safety and observe all regulations in relation to the Health and Safety at Work Act.

2. Act with fairness in dealing with all members, directors, staff and volunteers, complying with the Credit Unions Equal Opportunities Policy.

3. To be responsible in following the Data Protection Act and Money Laundering regulations in dealing with members’ information.

4. As a term of your employment, you will be a representative of the Credit Union and you may be required to undertake additional tasks, duties and responsibilities within your capabilities and may be asked to undertake an alternative job on a temporary basis. However, you will not ordinarily be assigned to duties or required to perform services which you cannot reasonably perform or are outside the range of your normal skills and experience. This will be at your initial place of work or based at any other establishment.

This job description sets out the main duties of the post, which may vary from time to time without changing the general character of the post or the level of responsibility entailed.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £10.64 per hour

Expected hours: No more than 37 per week

**Benefits**:

- Casual dress
- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cardiff: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Loans: 1 year (preferred)
- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 14/08/2023
Reference ID: MSA1

  • Member Service Advisor

    2 weeks ago

    Cardiff, United Kingdom Cardiff & the Vale Credit Union Ltd Full time

    Job Title: Member Service Advisor Working Hours: Part time/Full Time Location: Cardiff Branch with requirement to work in Barry as required Job Purpose: To be responsible for providing effective and member focused administration services. This includes: • A commitment to improving the financial wellbeing of our members. • Demonstrating the Credit...

  • Member Service Advisor

    6 days ago

    Cardiff, United Kingdom Cardiff & the Vale Credit Union Ltd Full time

    Job Title: Member Service Advisor Working Hours: Part time/Full Time Location: Cardiff Branch with requirement to work in Barry as required Job Purpose: To be responsible for providing effective and member focused administration services. This includes: • A commitment to improving the financial wellbeing of our members. • Demonstrating the Credit...

  • Service Advisor

    3 hours ago

    Cardiff, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £25,000 OTE - £29,000 Location - Cardiff Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take Service Department bookings. - Ensure efficient workshop loading, whilst attending to...

  • Service Advisor

    5 days ago

    Cardiff, United Kingdom JUST RECRUITMENT SOLUTIONS LTD Full time

    **Service Advisor Vacancy - Cardiff - £32,000** Experienced Service Advisor Prestige Franchise Dealership £32,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...

  • Service Advisor

    6 days ago

    Cardiff, United Kingdom JUST RECRUITMENT SOLUTIONS LTD Full time

    **Service Advisor Vacancy - Cardiff - £32,000** Experienced Service Advisor Prestige Franchise Dealership £32,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...

  • Customer Service Advisor

    Found in: Whatjobs ES C2 - 7 days ago

    Cardiff, United Kingdom Adecco Full time

    Job Title: Customer Service AdvisorContract Type: TemporarySalary: £11.66 per hourWorking Pattern: Full TimeOur client, a well-established organisation in the customer service industry, is seeking a Customer Service Advisor to join their team near Ocean Way, Cardiff. This is a temporary position, offering an hourly rate of £11.66.As a Customer Service...

  • Service Advisor

    7 days ago

    Cardiff, United Kingdom Evans Halshaw Vauxhall Citroen Full time

    **Service Advisor - 22.5 hours per week** **Evans Halshaw Vauxhall Citroen Cardiff** **Salary of £11,609 with £2,400 bonus and excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Evans Halshaw Vauxhall Citroen Cardiff? As one of the UK’s leading volume automotive retailers,...

  • Service Advisor

    6 days ago

    Cardiff, United Kingdom Renault Retail Group UK Ltd Full time

    **Service Advisor Cardiff, CF11 £26,467 pa + bonus, OTE £30,360 pa Mon - Fri 8am to 6pm 1-in-3 Saturdays 8 am to 12pm** **Renault Cardiff seeks an experienced Automotive Service Advisor to join our aftersales team here at Renault Retail Group. The role will be based at our Dealership on the Penarth Road (CF11). Previous dealership service advisor...

  • Service Advisor

    3 days ago

    Cardiff, United Kingdom Renault Retail Group Full time

    **Service Advisor** **Cardiff, CF11** **£26,467 pa + bonus, OTE £30,360 pa** **Mon - Fri 8am to 6pm** **1-in-3 Saturdays 8:30am to 12:30pm** **Renault Cardiff **seeks an experienced Automotive Service Advisor to join our aftersales team here at Renault Retail Group. The role will be based at our Dealership on Penarth Road, Cardiff (CF11). Previous...

  • Service Advisor

    2 days ago

    Cardiff, United Kingdom Renault Retail Group UK Ltd Full time

    **Service Advisor Cardiff, CF11 £26,467 pa + bonus, OTE £30,360 pa Mon - Fri 8am to 6pm 1-in-3 Saturdays 8:30am to 12:30pm** **Renault Cardiff**seeks an experienced Automotive Service Advisor to join our aftersales team here at Renault Retail Group. The role will be based at our Dealership on Penarth Road, Cardiff (CF11). Previous dealership service...

  • Apprentice Parts

    3 days ago

    Cardiff, United Kingdom Cardiff Honda Full time

    **Automotive Apprentice Parts & Service Advisor - CARDIFF HONDA** **Apprentice Rates of Pay Apply** About Us Cardiff Honda is a member of the HSH Motor Group who are a trusted, family owned, independent Honda franchise dealer group who, for the past 18 years, has delivered a comprehensive and market leading customer experience. We are looking for an...

  • Vehicle Service Advisor

    1 week ago

    Cardiff, United Kingdom Holt Recruitment Full time

    Rate: £28000 - £32600 per annum, Benefits: relocation package, bonuses, pension Type: Permanent Vehicle Service Advisor Vehicle Service Advisor Relocation Multi-Franchise Dealership £28,000 to £32600 Our client is a multi-franchise dealer on the Isle of Man, and they are looking for an experienced Vehicle Service Advisor to join their busy...

  • Customer Service Advisor

    2 days ago

    Cardiff, United Kingdom Brite Recruitment Ltd Full time

    **CUSTOMER SERVICE ADVISOR** **£20,080 + Bonus** **CARDIFF / HYBRID** We have a great opportunity for an enthusiastic individual to work as a Customer Service Advisor on a full-time, permanent basis. Our client is a worldwide distributor of products, services and supplies for the healthcare sector. As a Customer Service Advisor, you will be responsible...

  • Customer Service Advisor

    2 days ago

    Cardiff, United Kingdom HireHub Full time

    **Customer Service Advisor -** **Cardiff** In support of our continued growth, we are pleased to announce that an opening has become available for a Customer Service Advisor (face-to-face) to join our team based in Cardiff. **About our Customer Service Advisor opening**: As our Customer Service Officer, you will play a key role in the way we deliver our...

  • Automotive Service Advisor

    5 days ago

    Cardiff, United Kingdom Just Recruitment Solutions Full time

    **Senior Service Advisor Vacancy - Cardiff - £33,000** Experienced Service Advisor - Franchised Dealership £42,000 OTE per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...

  • Customer Service Advisor

    3 days ago

    Cardiff, United Kingdom Tate Recruitment Limited Full time

    **Customer Service Advisor** **3 month temporary** **Hybrid working** **£14.02 per hour** **Location - Cardiff** **Key accountabilities** - Telephone customer services experience - the Advisors will be working in the connections team who are the first point of contact for customer wishing to have a new electricity connection, increase the size of their...

  • Customer Service Advisor

    6 days ago

    Cardiff, United Kingdom Everyday Loans Group Full time

    We are looking for some contractors with excellent customer service skills? Do you see yourself having a career in Finance and would like to see what it is like? We may have the role for you! Everyday Loans are currently recruiting for a few Customer Service Advisors to join the team on three month contracts. Everyday Loans is an established market leader...

  • Customer Service Advisor

    1 week ago

    Cardiff, United Kingdom Carbon60 Global Full time

    **CUSTOMER SERVICE ADVISOR** Carbon60 are looking to recruit three customer service advisors for UK leading utilities provider in Cardiff. This is on a Temporary basis for a minimum of 5 Months. This is an exceptional opportunity to join a friendly team in a modern office that offers flexibility and hybrid working. **ROLE**: Customer Service...

  • Lawyer- Commercial Services

    Found in: beBee jobs GB - 2 days ago

    Cardiff, Cardiff, United Kingdom Service Care Legal Full time

    Lawyer- Commercial ServicesThe West Yorkshire combined authority is seeking a Lawyer specialising in Commercial Services to join their Legal, Governance & Compliance Team. This is an exciting opportunity to be a part of the team that will shape the West Yorkshire region. It is a permanent position which will be looking for someone from mid to end of April,...

  • Advisor services

    6 days ago

    Cardiff, United Kingdom Workingmums Full time

    This is a part-time opportunity working 22 hours across 4 days per week. Shift Pattern: 17:59 – 23:59. At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors...