End User Service Specialist

5 months ago

Runcorn, United Kingdom Zoll Medical Corporation Full time

The End User Services Specialist is a key member of the End User Services team in the ZOLL Global IT Technology Services organization. The End User Services Specialist has a passion for technology and excellence in customer service enabling this person to provide comprehensive IT support to our end users. This person is a tech enthusiast who thrives on positive, direct user interaction, and solving technical issues with a user-friendly touch while adhering to security protocols. This person is a crucial link between the IT departments and the rest of the organization, ensuring seamless integration of technology and user needs.
At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

**Job Summary**

You will be a key member of the End User Services team in the ZOLL Global IT Technology Services organization. You have a natural curiousity for technology and excellence in customer service enabling this person to provide comprehensive IT support to our end users.This person is a crucial link between the IT departments and the rest of the organization, ensuring seamless integration of technology and user needs.

**Location**: Runcorn - office based with 1-2 home office days

**Essential Functions**
- Deliver timely, efficient, and exceptional technical support for various hardware, software, identity and access issues maintaining user account security and management through multiple channels.
- Ensure optimal functioning of end user devices and peripherals through analysis, maintenance, repair, and configuration.
- Demonstrate strong communication and problem-solving skills to meet service delivery expectations and reporting to management.
- Prioritize urgent issues and collaborating with IT and Security teams for service restoration and root cause analysis.
- Collaborate with various IT and Security teams to improve end user experience.
- Maintain technical ownership of support tickets, utilizing ZOLL’s ITIL ticketing system for documentation and escalation.
- Manage user expectations with proactive communication, and maintaining, analyzing, and troubleshooting end user hardware and peripherals.
- Perform hands on hardware support under the guidance of Infrastructure teams as needed.
- Participating in project teams and creating/updating team documentation and procedures.
- Ensure a safe work environment and complying with all Corporate, Global IT, Security, and Service Management policies, procedures, and directives
- Achieve metrics in support of service level agreements, client satisfaction surveys and completed incidents/requests.
- Recommend process changes as needed to improve service levels.
- Create/maintain support documentation and procedures.
- Provide support and guidance to End User Service Analysts
- Stay current with information technology systems and industry trends.

**Required Education and Experience**
- 2+ years experience, ideally in a matrix organisation and ideally a relevant bachekors education
- ITIL, CompTIA+, Microsoft, HDI certification preferred
- Experience with ITSM tools like ServiceNow
- Proficiency in managing and troubleshooting different operating systems (e.g., Windows, macOS, Linux).
- Knowledge of networking protocols and configurations (wired and wireless)
- Ability to manage user accounts, including permissions and security settings
- Proficiency in remote troubleshooting and support tools such as TeamViewer.

**Knowledge, Skills and Abilities**
- Excellent customer service skills with the ability to convey technical information in user-friendly terms.
- Strong team collaboration skills to ensure effective End User Services operations.
- Proficient relationship, conflict management, and communication skills.
- Capacity to handle multiple tasks simultaneously with a sense of urgency.
- Proactive and punctual with efficient multitasking capabilities.
- Experience supporting enterprise-grade end user hardware as well as smart phones including iPhone, and Android models
- Knowledge of basic IT security practices and protocols
- Commitment to a training and development plan that involves passing certification exams

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

  • End User Service Specialist

    6 months ago

    Runcorn, United Kingdom Zoll Medical Corporation Full time

    **End User Service Specialist**: **Location: Runcorn Cheshire, United Kingdom**: **Corporate**: The End User Services Specialist is a key member of the End User Services team in the ZOLL Global IT Technology Services organization. The End User Services Specialist has a passion for technology and excellence in customer service enabling this person to provide...

  • End User Service Specialist

    6 months ago

    Runcorn, United Kingdom ZOLL LifeVest Full time

    **Location: Runcorn Cheshire, United Kingdom**: **Corporate**: The End User Services Specialist is a key member of the End User Services team in the ZOLL Global IT Technology Services organization. The End User Services Specialist has a passion for technology and excellence in customer service enabling this person to provide comprehensive IT support to our...

  • End User Service Specialist

    6 months ago

    Runcorn, United Kingdom Zoll Medical Corporation Full time

    **End User Service Specialist**: **Location: Runcorn Cheshire, United Kingdom**: **Corporate**: he End User Services Specialist is a key member of the End User Services team in the ZOLL Global IT Technology Services organization. The End User Services Specialist has a passion for technology and excellence in customer service enabling this person to provide...

  • End User Service Specialist

    6 months ago

    Runcorn, United Kingdom Zoll GmbH Full time

    The End User Services Specialist is a key member of the End User Services team in the ZOLL Global IT Technology Services organization. The End User Services Specialist has a passion for technology and excellence in customer service enabling this person to provide comprehensive IT support to our end users. This person is a tech enthusiast who thrives on...

  • Support Services Specialist

    1 month ago

    Runcorn, Halton, United Kingdom beBee Professionals Full time £20,000 - £25,000

    beBee Professionals is hiring a Support Services Specialist to provide high-quality support to individuals with disabilities in their daily activities and personal development.Key Responsibilities:Assist service users with daily living activities, including personal care and household management.Implement care plans and monitor progress to ensure optimal...

  • Dynamics Specialist

    3 weeks ago

    Runcorn, Halton, United Kingdom HCRG Care Group Full time

    eRostering Specialist Role SummaryWe are seeking a highly skilled eRostering Specialist to join our team at HCRG Care Group. As an eRostering Specialist, you will play a crucial role in ensuring the effective use of our eRostering system, Optima, across our business portfolio.Key Responsibilities:Support the eRostering Project Team with the creation and...

  • Customer Service Specialist

    6 months ago

    Runcorn, United Kingdom Zoll Medical Corporation Full time

    **Customer Service Specialist**: **Location: Runcorn Cheshire, United Kingdom**: **Resuscitation**: As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team...

  • SAP Super User

    1 month ago

    Runcorn, United Kingdom CV-Library Full time

    SAP Super User (Project Cost Control) £45,000 - £50,000 + 25 Days Holiday + Bonus + Hybrid Runcorn, Cheshire Are you a SAP Super User or similar with project based experience looking for a role within a Tier 1 Engineering company where you will be seen as a go-to technical expert, being responsible for project cost control and work closely...

  • Medical Sales Representative

    4 weeks ago

    Runcorn, Halton, United Kingdom ConvaTec Full time

    About UsConvatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions. Our mission is to improve the lives of millions through innovative products and services.Job SummaryWe are seeking a highly motivated and results-driven Inside Sales Specialist to join our team. As an Inside Sales Specialist,...

  • Customer Service Specialist

    6 months ago

    Runcorn, United Kingdom Zoll GmbH Full time

    As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate)....

  • Children's Residential Services Manager

    1 month ago

    Runcorn, Halton, United Kingdom 3R Truck Service Full time

    Job Summary:We are seeking a highly experienced and dedicated Registered Manager to lead our Children's Residential Home in Runcorn. As a key member of our team, you will be responsible for the management, leadership, and direction of the home, ensuring the highest standards of performance and quality care for the young people in our care.Key...

  • Customer Service Specialist

    5 months ago

    Runcorn, United Kingdom Zoll Medical Corporation Full time

    As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business Partners and Operations colleagues (both local and within ZOLL Corporate)....

  • Customer Service Specialist

    6 months ago

    Runcorn, United Kingdom ZOLL LifeVest Full time

    **Location: Runcorn Cheshire, United Kingdom**: **Resuscitation**: As a Customer Support Specialist are primarily responsible for front line customer interaction, advice and order processing. You will demonstrate good communication, initiative and strong customer focus ability and work in close collaboration with your team colleagues, Sales, Business...

  • Inside Sales Specialist

    5 months ago

    Runcorn, United Kingdom 180 Medical Full time

    About us: The Amcare Group, a subsidiary of ConvaTec, is a dedicated provider of patient support services to the stoma and continence community and who have built a 30-year reputation based on the delivery of the highest quality homecare services. We’re transforming our business for the better. Better products. Better ways of working. And better ways of...

  • E-Rostering System Specialist

    3 weeks ago

    Runcorn, Halton, United Kingdom HCRG Care Group Full time

    About the RoleAn exciting opportunity has arisen for an experienced e-Rostering Specialist to join our e-Rostering Team at HCRG Care Group.Key ResponsibilitiesMaintenance, improvement, and support of Allocate's Optima system and related modules.Support the e-Rostering Team Manager and Rostering Managers with effective use of HealthRoster.Undertake script...

  • Frontend Software Engineer

    24 hours ago

    Runcorn, Halton, United Kingdom Protein Works Full time

    Front-end Engineering SpecialistAbout the Role:We are seeking a highly skilled Front-end Engineering Specialist to join our team at Protein Works. The ideal candidate will have a strong background in front-end development, with experience in building scalable and maintainable codebases.Key Responsibilities:Design and develop front-end components and features...

  • Senior Automation Specialist

    4 weeks ago

    Runcorn, Halton, United Kingdom Samuel Frank Full time

    Job DescriptionSamuel Frank is seeking a highly skilled Senior Automation Specialist to join their team. The ideal candidate will have extensive experience in writing PLC software from scratch for a successful systems integrator.Main Responsibilities:Configure and develop PLC / SCADA software from scratchDeliver the project lifecycle from concept through to...

  • IT Support Specialist

    4 weeks ago

    Runcorn, Halton, United Kingdom ConvaTec Full time

    Role OverviewConvatec is seeking a skilled IT Support Specialist to provide high-quality technical support to our public-facing customer service teams and fast-moving distribution centers. This role will be based in our main Contact Centre in Runcorn and will support the wider Amcare organization and colleagues in the US as required.Key...

  • Medical Sales Representative

    2 weeks ago

    Runcorn, Halton, United Kingdom ConvaTec Full time

    About Us:ConvaTec is a global medical products and technologies company, focused on solutions for the management of chronic conditions. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. We are guided by our five core values: Improve Care, Deliver Results,...

  • Automation Systems Integration Specialist

    1 day ago

    Runcorn, Halton, United Kingdom Samuel Frank Full time

    Establish a career as an Automation Systems Integration Specialist with Samuel Frank in Cheshire. This permanent role offers a salary of £40-65k, including relocation assistance. We're seeking an experienced Control Systems Engineer to join our team.Key Responsibilities:Design and develop PLC / SCADA software from scratch for various sectors such as...