Front of House

6 months ago

Ambleside, United Kingdom Langdale Hotel and Spa Full time

Job Advert

Front of House / Reception Assistant

Purpose of the Role

Our people create a guest experience that is as unique and memorable as Langdale. Our front of house team welcome and care for our guests throughout their stay providing unforgettable experiences in a luxury hideaway within the Lakes. As part of a small and friendly team, you will be an integral part of the guest experience, providing warm, knowledgeable, and tailored support to guests as they relax across our 35-acre estate.

You just might be the person we’re looking for...

Working at Langdale can be so much more than just a job. It could be the perfect place to develop your professional skills and further your career. People who work at Langdale live and work like a family, and like any family we want our staff to grow, develop and learn from their time with us.

So, what are we looking for?
- Someone who is confident, positive and enjoys working in a busy environment.
- Problem solvers. A person who can answer guest questions and looks for solutions, whilst feeling confident to reach out for guidance if required.
- Somebody who has a passion for hospitality, a passion which spills into their role delivery and creating positive lasting memories for our guests.
- Someone who aspires to be part of a successful fun and hard-working team.

Done these things before? Great If not but you like the sound of it, no problem. We have a thorough training programme and if you have the right attitude, a desire to learn and a genuine smile, we can teach you the rest.

A few ‘need to knows’
- Salary for this role is £25,357.50 for a live out position.
- Interview will be a Teams Call, followed by an onsite visit including time meeting the existing team and a tour of the grounds. Depending on your existing location, we can accommodate overnight stays.
- Shift patterns consist of eight-hour shifts working over five days of our seven-day week. As part of our training programme (whether that be as a new starter or continuous role-related training), colleagues are required to take part in all shift patterns.
- All applicants must be eligible to live and work in the UK.
- The role will be situated at our site in Greater Langdale, near Ambleside.

About Us

Set in the heart of the English Lake District and surrounded by breath-taking scenery the Langdale Estate offers a choice of luxury hotel, self-catering and timeshare accommodation, spa experiences and therapies, restaurant, and bar. Our Sales Team are very well recognised by the wider workforce and we have both longstanding and newer colleagues who will make any new starter feel at home and part of something great

Role Requirements
- Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
- Provide a swift and effective check-in process for the day’s arrivals, adhering to standard operating procedures.
- Deal with in-house guest requests, recording all feedback for seamless shift handovers.
- Support all our guests and timeshare owners with enquiries.
- Ensure the accuracy of data in all systems and provide the necessary daily information required.
- Be the first point of contact by telephone for our in-house guests may have about the hotel and local area.
- Ensure all telephone calls as answered quickly and as efficiently as possible.
- Report any maintenance issues and following internal processes through to handover or completion.
- Responsible for ensuring the accuracy of guest billing, financial transactions, and the reception float.
- Maintain the brand standards of our reception and public spaces as well as keeping areas tidy and presentable.
- To cover the role of reservationist as/when required.
- Respond to fire panel calls in line with internal company process.

  • Front of House Supervisor

    6 months ago

    Ambleside, United Kingdom Eltermere Inn HotelSlates Coffee & Kitchen Full time

    Front of House Supervisor This role is an integral part of the hotel and restaurant team and, working closely with the General Manager, and other front of house staff, you will support Front of House and restaurant operations, including taking responsibility for running the shift on occasions during the manager/deputy’s absence. You already know and...

  • Front of House Staff

    6 months ago

    Ambleside, United Kingdom Mathilde's cafe at Heaton Cooper Studio Full time

    We are a stylish independent café and part of the long established Heaton Cooper Studio art gallery. Offering a modern Scandinavian/Cumbrian themed menu, all freshly prepared in our kitchen. We are looking for Front of house staff to join our small friendly team, working in the the beautiful village of **Grasmere**. The right person will be a team player,...

  • Front of House Team Member

    6 months ago

    Ambleside, United Kingdom The Wateredge Inn Full time

    What makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. Charming customers with its idyllic lakeside setting and the prettiest of views, The Wateredge Inn at Ambleside is a must-visit place to eat, drink and stay in the Lake District. The Wateredge Inn is now looking to recruit a At The Inn Collection Group,...

  • Front of House Team Member

    6 months ago

    Ambleside, United Kingdom The Ambleside Inn Full time

    What makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. The Ambleside Inn is surrounded by incredible fell views, and beautiful walking routes - making it a firm favourite with our customers for a well-earned refreshment break or an overnight stay to rest a weary head. At The Inn Collection Group, we proudly...

  • Front of House Team Member

    6 months ago

    Ambleside, United Kingdom The Ambleside Inn Full time

    What makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. The Ambleside Inn is surrounded by incredible fell views, and beautiful walking routes - making it a firm favourite with our customers for a well-earned refreshment break or an overnight stay to rest a weary head. At The Inn Collection Group, we proudly...

  • Front of House Team Member

    6 months ago

    Ambleside, United Kingdom The Ambleside Inn Full time

    What makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. The Ambleside Inn is surrounded by incredible fell views, and beautiful walking routes - making it a firm favourite with our customers for a well-earned refreshment break or an overnight stay to rest a weary head. At The Inn Collection Group, we proudly...

  • Front of House Team Member

    6 months ago

    Ambleside, United Kingdom The Wateredge Inn Full time

    What makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. Charming customers with its idyllic lakeside setting and the prettiest of views, The Wateredge Inn at Ambleside is a must-visit place to eat, drink and stay in the Lake District. The Wateredge Inn is now looking to recruit a At The Inn Collection Group,...

  • Front of House Team Member

    6 months ago

    Ambleside, United Kingdom The Temperance Inn Full time

    What makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. Located in the heart of the Lakes’ walking capital of Ambleside, with its winding streets, lively atmosphere and surrounded by sublime mountain views, once a temperance establishment in the 1800s, these days The Temperance Inn is just the place to settle...

  • Front of House Team Member

    6 months ago

    Ambleside, United Kingdom The Wateredge Inn Full time

    What makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. Charming customers with its idyllic lakeside setting and the prettiest of views, The Wateredge Inn at Ambleside is a must-visit place to eat, drink and stay in the Lake District. The Wateredge Inn is now looking to recruit a At The Inn Collection Group,...

  • Front of House Team Member

    6 months ago

    Ambleside, United Kingdom The Waterhead Inn Full time

    What makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. With Waterhead Pier handily opposite and an easy stroll from Ambleside centre, The Waterhead Inn is an ideal springboard into the magnificent Lake District At The Inn Collection Group, we proudly stay true to our pub roots, creating inns where everyone...

  • Front of House Team Member

    6 months ago

    Ambleside, United Kingdom The Temperance Inn Full time

    What makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. Located in the heart of the Lakes’ walking capital of Ambleside, with its winding streets, lively atmosphere and surrounded by sublime mountain views, once a temperance establishment in the 1800s, these days The Temperance Inn is just the place to settle...

  • Front of House Team Member

    4 months ago

    Ambleside, United Kingdom Cumbria and Lancashire Full time

    What makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. The Ambleside Inn is surrounded by incredible fell views, and beautiful walking routes - making it a firm favourite with our customers for a well-earned refreshment break or an overnight stay to rest a weary head. At The Inn Collection Group, we proudly...

  • Front of House Staff

    6 months ago

    Ambleside, United Kingdom The Apple Pie Full time

    Staff Accommodation - 35+ hours per week - Sociable day time shifts - Free food and drinks on shift We have a position available for a friendly, reliable and dynamic person to join our team in a Front of House position. The Apple Pie is in the centre of Ambleside in the beautiful Lake District, and there are many amenities in the village alongside the...

  • Front of House Staff

    6 months ago

    Ambleside, United Kingdom The Apple Pie Full time

    Staff Accommodation - 35+ hours per week - Sociable day time shifts - Free food and drinks on shift We have a position available for a friendly, reliable and dynamic person to join our team in a Front of House position. The Apple Pie is in the centre of Ambleside in the beautiful Lake District, and there are many amenities in the village alongside the...

  • Front of House Staff

    6 months ago

    Ambleside, United Kingdom The Apple Pie Full time

    Staff Accommodation - 35+ hours per week - Sociable day time shifts - Free food and drinks on shift We have a position available for a friendly, reliable and dynamic person to join our team in a Front of House position. The Apple Pie is in the centre of Ambleside in the beautiful Lake District, and there are many amenities in the village alongside the...

  • Front of House Team Member

    1 month ago

    Ambleside, United Kingdom The Inn Collection Group Full time

    Front of House Team Member - The Wateredge InnWhat makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. Charming customers with its idyllic lakeside setting and the prettiest of views, The Wateredge Inn at Ambleside is a must-visit place to eat, drink and stay in the Lake District. The Wateredge Inn is now looking...

  • Front of House Team Member

    1 month ago

    Ambleside, United Kingdom Cumbria and Lancashire Full time

    What makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. Charming customers with its idyllic lakeside setting and the prettiest of views, The Wateredge Inn at Ambleside is a must-visit place to eat, drink and stay in the Lake District. The Wateredge Inn is now looking to recruit aAt The Inn Collection Group, we...

  • Front of House Team Member

    1 month ago

    Ambleside, United Kingdom The Inn Collection Group Full time

    Front of House Team Member - The Temperance InnWhat makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. Located in the heart of the Lakes' walking capital of Ambleside, with its winding streets, lively atmosphere and surrounded by sublime mountain views, once a temperance establishment in the 1800s, these days...

  • Front of House Team Member

    1 month ago

    Ambleside, United Kingdom The Inn Collection Group Full time

    Front of House Team Member - The Temperance InnWhat makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. Located in the heart of the Lakes' walking capital of Ambleside, with its winding streets, lively atmosphere and surrounded by sublime mountain views, once a temperance establishment in the 1800s, these days...

  • Front of House Team Member

    4 months ago

    Ambleside, United Kingdom The Inn Collection Group Full time

    Front of House Team Member - The Ambleside Inn What makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. The Ambleside Inn is surrounded by incredible fell views, and beautiful walking routes - making it a firm favourite with our customers for a well-earned refreshment break or an overnight stay to rest a weary...