People Partner

7 months ago

Sevenoaks District, United Kingdom People Management Partners Full time

Job Advert

**Job purpose**

We’re not your typical HR Consultants. We work collaboratively with small businesses across a variety of sectors to provide outsourced HR support. Our clients think of us as an extension of their team so you get to build great working relationships, just like you would in an inhouse role. We don’t only advise our clients, we also get to do the work which makes our roles truly generalist. That might mean you are focussing on recruitment one day and change management, employee relations or reward the next. Our clients are entrepreneurs and creative thinkers so we are ready to push the boundaries of traditional HR approaches, while still keeping their practices legally compliant.

You’re a People Partner who has a thorough grounding in employee relations work. This is important because although we don’t do a huge amount of employee relations work, you must have the experience and confidence to deal with those issues if they do arise. You will have great stakeholder management skills along with an interest (and preferably some experience) in working on a wide variety of HR projects.

Account management and dealing with inbound new business enquiries will also be part of the remit. While we don’t expect many HR professionals to have had this experience before, you must be interested in developing your skills in this area as it will make up around 10% of your role.

This role sits within our People Partner Team and you will also be supported by the HR Support Team in delivering an exceptional service to our clients.

**Main Duties and responsibilities**

**Delivery of HR Services to the client**
- Partnering with business owners and directors (the real decision makers) to support the growth of their businesses with an annual People Plan.
- Use HR data to provide insights & recommendations such as benchmarking, managing absence etc.
- Providing high quality, responsive HR support services to your clients.
- Identifying opportunities for HR project work which will enhance our standard HR processes for each of your clients
- Advising and managing employee relations (disciplinary, grievance, capability), restructuring, TUPE, variations of terms, without prejudice conversations and change management processes as needed.
- Coordinating recruitment processes and effective onboarding programmes.
- Developing and implementing performance management procedures.
- Managing the implementation of our partner HR systems.
- Supporting and coaching managers to deal with people issues.
- Delivering training to clients on HR topics such as appraisals etc.
- Preparing/reviewing standard HR documentation such as contracts of employment, policies and procedures.

**Account Management and New Business Enquiry Support**
- Undertaking periodic reviews of your clients to ensure we are delivering services in line with our agreed terms of business
- Identifying additional projects or services which would benefit our clients
- Responding to any inbound new business enquiries, developing support proposals and forecasting resources for project work as needed

**Contributing to PMP Processes and Procedures**
- As part of the wider People Partnering and PMP team identify opportunities to improve our processes
- Lead in specific service line development projects

**Qualifications and Experience**
- Previous experience in advising and managing the full remit of employee relations issues (disciplinary, grievance, redundancies, changes in terms of conditions etc)
- Healthcare experience (desirable as we support a number of healthcare organisations)
- A commercial awareness when advising on best practice or developing HR solutions
- Previous experience in a lone standing and/or multisite role
- Willingness to learn the account management and sales skills required by the role
- Excellent administration and organisational skills
- Confidence in using Microsoft Office 365 programmes and HR Information systems (BreatheHR or BambooHR is desirable but not mandatory)
- An ability to self-motivate and work remotely from a team
- Excellent attention to detail
- A professional telephone manner and excellent written communication skills
- A passion for delivering a high level of customer service
- CIPD Level 5 (or equivalent)

**Working conditions**

Our office is in Sevenoaks, but we support clients across mainly London & the South-East. This is a hybrid role, allowing you to work from home, but you will be required to commute into London as and when required.

**Direct reports**

This role has no direct reports

**Other Information**

This Job Description does not form part of the contract of employment

The company reserves the right to reasonably amend the duties in line with business need

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