Senior Eam Consultant, Uk

4 days ago

London, United Kingdom NTT Data Business Solutions Full time

**About Sapphire Systems**:
Sapphire is the largest digital operating transformation provider to the mid-market and mid-enterprise clients. Our mission is to turn operating friction into digital business momentum. Through the passion and expertise of our people, we unlock cloud-delivered operating platforms, digital user experiences, data analytics, and intelligent automation that transforms our client’s operational performance. We are globally significant partners for SAP, ServiceNow, Automation Anywhere, Infor, Hexagon and AWS, and we have transformed the digital operating capacity, capability, intelligence and resilience of over 1,250 clients in the UK and US through our portfolio of consulting, design, delivery, lifecycle service, and cloud services.

**Job summary**:
The Senior EAM consultant will work with customer stakeholders, management and other consultants to design or enhance functionality in the HxGN EAM system and Technical Interfaces. Configurations is to be based on a system design document, design specifications and software updates, as required. Key to success will be strong leadership, a positive client experience and demonstrating the system capabilities and business benefit to promote the product and create a solution that is fit for purpose.

**Duties will include**:

- Designing solutions within software and/or interfaces.
- Managing workshops to design the system, analyse data and identify issues for resolution.
- Documenting business processes and/or system design changes.
- Conducting training sessions for customer system admin and end user teams.
- Developing action plans to resolve system issues and/or enhance system functionality.
- Working closely with Project Managers & the PMO to assist with scope parameters, analysing/mitigating risk and guiding the team to deliver a high-quality solution.
- Maintaining excellent client relations.
- Supporting sales and pre-sales endeavours, as required.
- Adhering to internal processes and procedures.
- Assisting & supporting colleagues within the EAM team to maintain high standards of delivery.
- Leading project implementations, including resource allocation, delivery, risk & issue ownership & proactively following up and providing feedback.
- Representing Sapphire in a professional and positive manner.

**Desirable knowledge & experience**:

- Experience implementing a leading asset management solution preferably HxGN EAM (formerly Infor EAM).
- Experience integrating asset management systems to other external systems such as Infor SunSystems, SAP, Infor Syteline, Sage or other ERPs and FMS’.
- SLDC (Lifecycle Development) experience.
- Java, SQL and ION (or similar middleware platform) and Flex and Alert Management experience.
- Experience or knowledge of building custom API's.
- Proficiency in configuration of EAM Mobile solutions.
- Leading design and business process analysis workshops and documenting system design documents.
- Leading proof of concept/conference room pilot sessions.
- A sound understanding of a Project Life Cycle, including planning, scope, resources, cost, quality, change management and risk/issue management required for implementations. (A PM certification would be advantageous).
- Experience in asset management/maintenance, transportation, energy, facilities or manufacturing industries.
- Good knowledge of Microsoft Office products.
- UK-based with the ability to work remotely/on-site, as required.

**Key personal attributes**:

- Strong leadership capability.
- Ability to guide and mentor and to manage and oversee work done by junior consultants.
- High degree of emotional intelligence.
- Articulate in speech and conversation and friendly and personable with a professional, tactful and diplomatic approach.
- Dynamic, confident self-starter with a ‘can-do’ attitude and the ability to work independently and under pressure.
- Tertiary Business, Information Technology or Engineering qualification.
- Excellent written and verbal presentation skills with the ability to present complex ideas in a clear and concise manner and to influence and mediate where necessary.
- Attention to detail and a high quality output in all aspects of work.
- An ability to shape the Sapphire EAM offering and drive it forward, pre and post implementation, and ensure an ongoing partnership with clients.
- Desire to be part of a winning and innovative team, both in client facing or internal/continuous improvement endeavours.

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