IT & Systems Support Assistant

3 weeks ago


Carlisle, United Kingdom Dodd & Co Services Limited Full time

**LOCATION: CARLISLE AND/OR PENRITH**

**Dodd & Co a progressive UK firm of accountants and business advisers, is seeking **an enthusiastic individual with a keen interest in IT to assist in providing IT and systems support to our **a team of over 200, working from our **offices in Carlisle and Penrith.**

You will be involved in a variety of duties including:

- Directing unresolved issues to the next level of support where appropriate.
- Carrying out general, routine maintenance of peripheral equipment such as printers and meeting room equipment.
- Monitoring the stock level of IT equipment and consumables and ordering more when required.
- Maintaining an IT asset register.
- Managing the booking out of portable IT equipment.
- Demonstrate a good working knowledge of computer systems and mobile devices.
- Have excellent listening, verbal and written communication skills.
- Possess strong organisational skills and the ability to prioritise tasks according to the needs of the business.
- Be self-motivated and able to work on their own initiative.
- Have an eagerness to learn new systems and
- Have a passion for problem solving and customer service.

Experience of working in a helpdesk or similar customer support role is not essential. Working closely with our IT & Systems team, you will be provided with full training and support.

Based in Carlisle and/or Penrith there will be a regular need to travel between offices.

**Applications may close early with a sufficient number of applicants.



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