Customer Service Advisor

3 weeks ago


Welwyn Garden City, United Kingdom Osborne Appointments Full time

_Job Title**:Customer Service / Internal Sales Advisor**_
- Location:**Welwyn Garden City**_
- Working hours**:Monday-Friday 08:30-17:15**_
- Salary**:£22,000**_
- Do you thrive in a busy, fast paced environment?
- Are you a customer focused individual?
- Do you have previous Customer Service / Sales experience?

**If so, we’d love to hear from you**

**Benefits**:

- 20 days Holiday plus Bank Holidays (Rising to 25 days after 6 months of service)
- Opportunities to progress within the company
- Company pension scheme
- Life insurance scheme
- On-site Parking

**What will you get up to?**:

- Develop and build relationships with our customers
- Managing customer expectations
- Accurately processing customer orders on our company computer system
- Following up of quotations issued to customers with the aim of converting to a sale
- Resolution of customer queries and issues
- Support external sales with feedback on customer orders and issues working collaboratively with them to increase our sales potential
- Updating company CRM system
- Support sales promotions and upsell where possible
- Willingness to develop and grow product knowledge

**Skills Needed**:

- Excellent customer service skills
- Confident, clear and precise telephone manner
- Ability to work in a pressurised environment
- Experience of using company ERP and CRM systems
- Good working knowledge of Microsoft Excel and Word
- Ability to work effectively in a team-oriented environment
- Positive and flexible attitude
- Fluency in English which is essential in spoken and written form
- Organised and able to multi-task



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