Support Worker

7 months ago

Crystal Palace, United Kingdom Croydon Works Full time

**THE COMPANY**:
Evolve Housing and Support are a charity providing a range of services to homeless and vulnerable people within London. Providing much more than just a roof - they also offer a place of positive change and growth, enabling people to move on and lead independent lives.

**THE ROLE**:
Fitze Millennium Centre is an 80-bed service for single homeless people aged 18-30 in Crystal Palace.

Our customers come with a range of support needs, such as those associated with mental health, care leaver status, probation and ex-offending, asylum seeking, to name a few. The support for each customer is person-centred and requires creative energy and innovative ideas. This means that no two days are the same and makes for a challenging and exciting place to work.

You will join a lively, supportive, and friendly team to work together to provide as excellent service for our customers as possible.

You will be required to support a caseload of customers to:

- Identify their strengths as part of our asset-based approach and identify their needs, opportunities, rights and responsibilities
- Plan what they want to achieve and take appropriate action
- Take part in activities and opportunities that generate aspiration and confidence

You will act as the link between the people we work with and a range of local authority, community and voluntary sector providers.

37 hrs per week, shifts on a pre-planned rolling rota - 5 /7 days a week including mornings (from 7am), evenings (to 10pm), which also includes mid shifts and weekends.

**THE CANDIDATE**:
As well as having experience of working with vulnerable people, you must have a clear understanding of why people become homeless, and the needs and challenges they face.

You will understand the issues that come with being a young person in a difficult situation and the challenges that this can bring. And you will be willing to stand by the young person to overcome these together.

You will be required to take on a caseload of customers, with responsibility for key working, co-ordinating support packages and proactively ensuring all required tasks and activities are completed.

You will also be passionate about helping people and demonstrating dedication, to develop trust and hope where this may be lacking.

**OTHER INFORMATION**:

- As part of your employment package with us, we offer:

- a competitive salary, comprehensive training and development programme,
- 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years
- option to buy or sell annual leave up to one week’s annual leave
- a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
- occupational sick pay
- contributory group pension scheme
- free life assurance
- cycle to work scheme and season ticket loans

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