Operations Support Administrator

2 months ago


Doncaster, United Kingdom Energise Energy Solutions Full time

Job Purpose
- Energise Energy specialise in EV charging installation and Smart Metering Solutions. We have a vacancy for a Operational Support Administrator to join our ever-expanding team in Doncaster_
- To provide efficient future job planning for a team of field engineers including the management of in day job jeopardy to always achieve maximum output, whilst managing customer expectations._
- Occasional to our Auckley site_

Key responsibilities
- Co-ordinating engineer appointments via in house and customer software effectively to achieve maximum output
- Investigation of aborted jobs and identification of root cause
- Handling and resolving customer complaints in a timely manner, escalating any issues to the OSTL
- Providing desk top surveys of EV charger installs to identify any non-standard requirements
- Provide customer quotations for any non-standard works in line with company price structure
- Follow up customer contacts generated through the company website via telephone
- Maintenance of departmental KPI’s

Additional responsibilities
- Contacting of existing customers to offer new products and services
- Additional tasks as allocated that fall within the skill-set of the role holder

Essential Qualifications for the role
- GCSE in maths and English

Essential skills for the role
- Strong problem-solving abilities
- Attention to detail, working accurately under pressure
- Computer literate, Microsoft Office experience using Word, Excel, Outlook
- Good organisational skills, with the ability to manage constantly changing priorities
- Strong written and verbal communication skills
- Previous experience in an administration role
- Customer focused

Role details
- Office based
- 22 days holiday + Bank Holidays (Plus Length of service increases)
- Basic £21,000
- 40 hours per week
- Company pension



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