Current jobs related to Customer Experience Team Leader - Hook - Cinch Cars

  • Customer Experience Team Leader

    4 months ago

    Hook, United Kingdom Cinch Cars Full time

    **cinch and careers** cinch is shaking up the digital car-buying experience, are you up for the journey? Our mission is faff-free and ever-evolving, just like the employee experience we’ve created. Our people are the heart of our business and together we’re building a curious and like-minded community eager to take the used car market by storm. There...

  • Customer Experience Aftercare Team Leader

    4 months ago

    Hook, United Kingdom Cinch Cars Full time

    **cinch and careers** cinch is shaking up the digital car-buying experience, are you up for the journey? Our mission is faff-free and ever-evolving, just like the employee experience we’ve created. Our people are the heart of our business and together we’re building a curious and like-minded community eager to take the used car market by storm. There...

  • Kitchen Team Leader

    4 months ago

    Hook, United Kingdom Greene King Full time

    Company Description As a Kitchen Team Leader, you’ll lead by example making sure the team have everything they need so service runs like clockwork! You’ll support your team by encouraging and helping them to work well together, ensuring every dish served is of the highest standards.   Join us at Greene King pubs, where we have always been the beacon...

  • Customer Experience Executive

    4 months ago

    Hook, United Kingdom Cinch Cars Full time

    **Salary**: £28,000 plus 10% discretionary bonus **Location**:Hook, Hampshire **Shifts**: 37.5 hours 5 days a week including every** **other** **weekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00 We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease....

  • Customer Experience Executive

    4 months ago

    Hook, United Kingdom Cinch Cars Limited Full time

    **Salary**: £28,000 plus 10% discretionary bonus **Location**:Hook, Hampshire **Shifts**: 37.5 hours 5 days a week including everyotherweekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00 We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it....

  • Customer Experience Executive

    4 months ago

    Hook, United Kingdom Cinch Cars Limited Full time

    **Salary**: £28,000 plus 10% discretionary bonus **Location**:Hook, Hampshire **Shifts**: 37.5 hours 5 days a week including everyotherweekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00 We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it....

  • Phone Team Leader

    4 months ago

    Hook, United Kingdom Dignity Pet Crematorium Full time

    **About Us**: Dignity Pet Crematorium, a family-operated business with a rich history of helping families for over 30 years, stands proudly in the heart of Hampshire. In times of vulnerability, we extend our compassionate care to families, delivering an unparalleled, personalised cremation service for beloved pets. Our commitment to excellence is evident in...

  • Front of House Team Leader

    4 months ago

    Hook, United Kingdom Greene King Full time

    We’re in need of some talented individuals to join us as a front of house Team Leader on a Full Time basis at Old White Hart, Hook As part of our award-winning Greene King Locals Pub Team, your role will be supporting in leading a warm welcoming pub that is always lively, fun, and a team with a genuine desire to please the customer. Working with passionate...

  • Customer Aftercare Team Senior

    4 months ago

    Hook, United Kingdom Cinch Cars Full time

    **cinch and careers** cinch is shaking up the digital car-buying experience, are you up for the journey? Our mission is faff-free and ever-evolving, just like the employee experience we’ve created. Our people are the heart of our business and together we’re building a curious and like-minded community eager to take the used car market by storm. There...

  • Ecommerce Customer Experience Advisor

    3 weeks ago

    Hook, Greater London, United Kingdom Cinch Cars Limited Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various channels.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and...

  • Customer Experience Aftercare Executive

    4 months ago

    Hook, United Kingdom Cinch Cars Full time

    **Salary**:Up to £27,000 plus 10% discretionary bonus **Location**:Hook **Shifts**: 4 on 4 off shift pattern - 08:00-18:00 or 10:00 - 20:00 We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make...

  • Customer Experience Aftercare Executive

    4 months ago

    Hook, United Kingdom Cinch Cars Full time

    **Salary**:£28,000 plus up to 10% discretionary bonus **Location**:Hook **Shifts**: Monday - Friday and every other saturday but you will get this day day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00. We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease....

  • Customer Experience Aftercare Executive

    3 months ago

    Hook, United Kingdom Cinch Cars Full time

    **Salary**:Up to £27,000 plus 10% discretionary bonus **Location**:Hook **Work Pattern**:09:00 - 17:30 Monday - Friday We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice, with more ease. That’s it. We’re putting drivers first and we’ve ripped up the rule book to make sure that...

  • Customer Experience Aftercare Executive

    3 months ago

    Hook, United Kingdom Cinch Cars Full time

    **Salary**:£28,000 plus up to 10% discretionary bonus **Location**:Hook **Shifts**: Monday - Friday and every other Saturday but you will get this day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00 **Contract**: Permanent We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice,...

  • Customer Experience Aftercare Executive

    4 months ago

    Hook, United Kingdom Cinch Cars Full time

    **Salary**:£28,000 plus up to 10% discretionary bonus **Location**:Hook **Shifts**: Monday - Friday and every other saturday but you will get this day back in the week - Alternating shifts: 8:00-16:15 or 9:45-18:00 **Contract**: 12 month FTC We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more choice,...

  • Customer Experience Improvement Specialist

    3 weeks ago

    Hook, Greater London, United Kingdom Orka Financial Full time

    **About Orka Financial**We are a growing financial services company seeking a highly skilled Customer Service Operations Analyst to join our team. As a key member of our customer service department, you will play a critical role in analyzing and improving our customer service operations and processes.**Key Responsibilities:**Collect, analyze, and interpret...

  • Bar Team Leader

    2 weeks ago

    Hook, Greater London, United Kingdom Elite Venue Selection Full time

    Job SummaryWe are seeking a highly skilled and experienced Bar Supervisor to join our Food and Beverage team at Elite Venue Selection. As a Bar Supervisor, you will be responsible for leading the bar team to deliver exceptional customer service and ensure a seamless service experience for our guests.Key ResponsibilitiesLead and manage the bar team to achieve...

  • Bar Team Leader

    2 weeks ago

    Hook, Greater London, United Kingdom Elite Venue Selection Full time

    Job SummaryWe are seeking a highly skilled and experienced Bar Supervisor to join our Food and Beverage team at Elite Venue Selection. As a Bar Supervisor, you will be responsible for leading the bar team to deliver exceptional customer service and ensure a seamless service experience for our guests.Key ResponsibilitiesLead and manage the bar team to achieve...

  • Bar Team Leader

    1 week ago

    Hook, Greater London, United Kingdom Elite Venue Selection Full time

    Elite Venue Selection is seeking a skilled Bar Supervisor to join our Food and Beverage team at our Basingstoke Country Hotel. As a Bar Supervisor, you will be responsible for leading a team of bar staff, ensuring excellent customer service, and maintaining a high level of quality in our bar operations. The ideal candidate will have previous experience in a...

  • Bar Team Leader

    7 days ago

    Hook, Greater London, United Kingdom Elite Venue Selection Full time

    Elite Venue Selection is seeking a skilled Bar Supervisor to join our Food and Beverage team at our Basingstoke Country Hotel. As a Bar Supervisor, you will be responsible for leading a team of bar staff, ensuring excellent customer service, and maintaining a high level of quality in our bar operations. The ideal candidate will have previous experience in a...

Customer Experience Team Leader

4 months ago

Hook, United Kingdom Cinch Cars Full time

August 01, 2023
- **Advert ID**:438665
- **Job Reference**:GP848984HooCETL
- **Location**:Hook
- **Job Type**:Permanent
- **Salary**:£33000.00 to £35000.00 per year Up to 10% bonus

**cinch and careers**

cinch is shaking up the digital car-buying experience, are you up for the journey? Our mission is faff-free and ever-evolving, just like the employee experience we’ve created. Our people are the heart of our business and together we’re building a curious and like-minded community eager to take the used car market by storm. There are so many opportunities here for you to succeed, and as one of the UK’s fastest-growing businesses, a career at cinch means you can go anywhere. And when we do, we go together.

**cinch and Customer Experience**

One of our values as an employer is that we keep our customers at the heart of all we do. Our Customer Experience team helps us do just that. Made up of six teams - CX, FinOps, Sales, Aftercare, Customer Relations & Quality Assurance - this team drives relationships and fuels cinch as the go-to online marketplace for buying cars in the UK. We’re looking for a people person, someone proactive, enthusiastic and ready to get stuck in. The Customer Experience team is constantly growing, grow it further with us.

**The role**

This role is for a Team Leader. Reporting to the Customer Experience Manager, you will form part of a close knit team who are available to help our consumers resolve their complaints 7 days a week, through allocated shift patterns of 4 on 4 off (8am-6pm/10am-8pm rotational).
- To manage the KPI’s of Customer Experience (pre-journey) to ensure your team is delivering and meeting the SLA’s.
- To drive Customer obsession by managing the key KPI’s of the team whilst identifying and coaching those that report into you.
- To provide the required level of support to the Customer Operations Department throughout the core business hours.
- Retain & identify sales opportunities by demonstrating a customer obsessed approach to ensure customer satisfaction is the key driver behind every interaction.
- Manage a team of 10 executives to deliver an exceptional customer journey from start to finish.
- Oversee the day-to-day operational functions including but not limited to: Team management / Operational reporting / Building relationship with third parties / escalated calls.
- Enable exceptional service and performance, ensuring you/they hit our KPI’s and SLA’s.
- Coach and develop your team on their individual growth trajectories, helping cinch become the most fulfilling place to work.
- Constantly look for improvements in our processes and work with stakeholders to deliver on action plans.
- Help expand our team by supporting our onboarding and recruitment strategy.

**Knowledge and Experience**:

- Previous experience of coaching and developing a direct report team
- Proven track record of achieving and exceeding customer service and productivity KPIs
- Experience in a CRM product solution.
- Experience in Conversational Commerce such as LivePerson would be desirable.
- Experience in both customer services & financial services would be desirable.
- Proven ability to build strong working relationships with other business areas.
- Experience in sales through service or similar retention roles is required to drive retention.

**cinch and Rewards**

cinch’s benefits programme sees that our people are supported both in and out of work. That’s what a faff-free life is all about. We offer:

- Competitive salary and yearly bonus
- A company pension scheme
- An Employee Assistance Programme
- Access to trained mental health first aiders
- And so much more

**cinch and you**

In making the most out of a career at cinch you need to be curious, creative, and collaborative. See, we’re putting you in the driver’s seat, in control of your career and ready to drive your own development. There’s no bureaucracy, no hierarchy, just an environment with values that bring us together and a purpose that sets us apart. Join us as we continue to accelerate, defy expectations, and revolutionise an entire industry.
- Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability._

cinch is shaking up the digital car-buying experience, are you up for the journey? Our mission is faff-free and ever-evolving, just like the employee experience we’ve created. Our people are the heart of our business and together we’re building a curious and like-minded community eager to take the used car market by storm. There are so many opportunities here for you to succeed, and as one of the UK’s fastest-growing businesses, a career at cinch means you can go anywhere. And when we do, we go together.

**cinch and Customer Experience**

One of our values as an e