Front of House Porter

4 months ago

Worcester, United Kingdom Hand Picked Hotels Full time

**About the Company**:
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Front of House Porter at Stanbrook Abbey Hotel, part of Hand Picked Hotels.

Stanbrook Abbey Hotel is renowned as one of Worcestershire’s best-kept secrets. With a recent £4.2m renovation, meticulously designed to celebrate the country house hotel’s history, introduced the new brasserie-style dining experience in The Refectory restaurant, situated at the site of the original nun’s cafeteria. An additional eight new bedrooms are situated on the second floor, with a further seven rooms built in the original schoolhouse in St Anne’s Wing, bringing the total number of bedrooms to 70.

**About the Role**:
**About the role**:

- The role of our Porters is to welcome and engage with our guests through every step of their stay, delivering an exceptional guest experience, by putting the guest at the heart of everything you do.
- Porters will demonstrate their knowledge of the hotel & local area to provide thoughtful recommendations to tailor to the guests stay and enhance their experience, helping to create magical memories.
- Build and maintain relationships within the front office team and other departments to ensure communication is clear and be aware of all the days activities.
- Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

**About you**:

- To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel or a background in a very customer focused role.
- Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
- Local knowledge of the surrounding area and places of interest would be advantageous.
- Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
- Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
- Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.
- Due to the location of our hotel you will be required to have your own means of transport to reliably commute, or live locally to be able to walk / cycle.

**Company Benefits**:
**Our Benefits include**:

- A competitive salary package of £22,996.48 per year, additional hours will be paid at the hourly rate of £13.82 plus a share of service charge.
- This is a Part-Time role working 4 days out of 7 including weekends on a rota basis, 32 hours per week, which may vary depending on business needs.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
- £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds Annual loyalty awards (like afternoon teas and overnight stays)
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

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