Digital Operations Specialist

2 weeks ago

London, United Kingdom Global Radio Services Full time

Digital Operations Specialist

**Reporting of the **R**ole**

This role reports to Head of Contracts & Technical Services

**Overview of job**:
You will be part of a team delivering operational excellence across our digital advertising estate spanning Roadside, Rail, TfL, Airports and Retail. You will play a crucial role in ensuring high levels of availability whilst continuously seeking ways to improve service performance.

You will collaborate with a wide range of internal business areas and 3rd party maintenance partners. This is a fantastic opportunity for anyone with a good technical understanding, ability to problem solve and eager to learn.

**3 best things about the job**:

- You’ll be supporting a variety of different technologies across some of the most iconic sites around the UK
- You’ll be working with some truly talented people with opportunities to constantly evolve and learn new skills & technologies.
- You’ll be working across multiple teams in a dynamic and fast paced environmentyou’ll never be bored

**Measures of success -**

**In the first few months, you would have**:

- In depth understanding of the core technologies employed to support our digital advertising estates
- Shown you can confidently resolve and manage faults to a swift conclusion
- Built relationships with our maintenance partners and internal stakeholders
- A solid understanding of how Broadsign Control Administrator works and be able to demonstrate your competence.

**Responsibilities of the role**
- 2nd/3rd line fault investigation and problem management:

- Work with internal partners and maintenance partners to deliver technical resolutions for complex incidents and problems. Consult product manufacturers to actively identify fault trends and manage solutions through to resolution.
- Working with internal partners and maintenance partners to undertake root cause analysis and implementation of fixes
- Assessing Technical changes to the Production environment to mitigate risks to Outdoor Operations and campaign delivery.
- Provide technical expertise to internal teams in developing innovation within current digital estate and our digital capabilities both from a product and backend system perspective.
- Working closely with Digital Delivery teams to provide technical support to complex campaign delivery requirements.
- Help to define and assure technical requirements for new product selections from a hardware, software, and monitoring perspective.
- Working with internal and external stakeholders to enhance monitoring capabilities and ensure current toolsets are fully utilised and fit for purpose.
- Working closely with the wider Infrastructure team to deliver secure and scalable solutions in a timely manner
- Participating in internal commissioning activities for new digital sites. Ensuring digital assets are fully operational, monitored, handover packs reviewed, and systems updated.

**What you will need**
- You will be a self-starter with a positive attitude, capable of managing multiple priorities.
- Excellent problem-solving skills with the ability to communicate effectively.
- Ability to stay calm under pressure.
- Enjoys technical challenges and is always seeking to develop their skillset.
- Experience supporting Microsoft Windows and Linux desktop environments.
- Experience using Broadsign Control Administrator (or similar CMS) would be advantageous but not essential.
- Good understanding of network fundamentals and security - Secured 4G IoT and DSL.
- Some experience using PowerShell scripting would be advantageous
- Flexibility for occasional site and partner visits across the UK.
- Experience in the Out of Home industry would be an advantage.

**Everyone is welcome at Global**:
Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can’t possibly serve our diverse audiences without first nurturing and celebrating it in our people and that’s why we work hard to create an inclusive culture for everyone. We believe that diversity will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.

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