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Customer Support Agent

3 months ago

Hemel Hempstead, United Kingdom Eposability Full time

You’ll work closely with our Head of Support to learn all our technologies.
- You’ll work closely with our project management team to configure software and hardware for upcoming installations into new restaurants.
- As part of the wider team, you’ll do onsite installations of our technology into new restaurants.

**Benefits**
- Additional overtime work (circa £2,500 per annum)
- Fully funded training and qualifications
- Company-wide bonus scheme based on business performance
- 23 days holiday exc bank holidays (up to 28 days with time of service)
- Time in the business perks
- Quarterly team events
- Casual dress
- Company Wellbeing Fund
- Company events
- Company pension
- Free On-site parking
- Shuttle service provided
- Referral programme
- Sick pay

**Who are we and why us?**
- Eposability is the leading technology solutions partner to the UK hospitality industry. We have been helping hospitality businesses grow through the use of technology for over 13 years.
- We’ve spent years analysing the hospitality industry’s technology needs and identified the best available solutions. We work hand-in-hand with every client, implementing and optimising their technology to solve operational challenges, drive revenue and provide real insight into their business.
- We’re a small team with a big vision - to implement the very best hospitality technology to our customers, empowering them to grow and evolve with meaningful and actionable insight that will keep them ahead of their competition.
- You'll be working with some of the UK’s fastest-growing independent hospitality chains. Every day is more exciting than the last as we drive to change how tech companies service the hospitality industry.

**The technology we work with (Full Training Provided)**
- iPad POS
- Online ordering
- Payment systems
- Stock control
- Workforce management/HR
- Reporting/Business Intelligence
- Loyalty/CRM
- Wi-Fi/Guest Wi-Fi
- CCTV
- VOIP
- Finance/Accounts
- Custom Development

**Requirements**:

- A full UK driving license
- A passion for facing challenges head on and solving problems
- Must be able to work between the hours of 9am-10pm Monday to Sunday (5 days/ 40 hours per week)

**Qualifications/ Experience**

GCSE’s or equivalent (Preferred but not necessary)

IT Support Experience: 1 year (Preferred but not necessary)

Customer Service Experience: 1 year (Preferred but not necessary)

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Every weekend
- Flexitime
- Overtime

Supplemental pay types:

- Bonus scheme
- Loyalty bonus
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Hemel Hempstead, HP2 7TG: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have any experience working in hospitality?
- Are you able to work between the hours of 9am-10pm Monday to Sunday? (5 days/ 40 hours per week)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Expected start date: 25/03/2024