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Graduate - Customer Support Executive

3 months ago

Reading, United Kingdom Matched Group Full time

**Graduate - Customer Support Executive - Home and Office based**

**Basic £22,000 - £24,000 + Benefits**

Location: Reading

Why: FinTech SaaS Vendor experiencing huge growth
- **Do you have a degree in Accountancy, Business Studies, Finance etc.?**:

- Are you passionate about delivering the best customer service?
- Do you understand why companies use financial statements, balance sheets etc?

The company are a leading Financial Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology.This role is both home and office based and you will need to have a degree that included a accounting / finance module and a passion for customer service.

You’ll will receive training and onboarding to make you an expert in the role and software to allow you to deliver the best customer experience.

**The role: Graduate Customer Support Executive**
- Build your knowledge of Tax and Accounts by researching and answering questions from customers.
- Build your knowledge of our products and use this to offer customers support
- Assist existing and prospective customers with general sales enquiries
- Suggest new or improvements to support materials (FAQ’s, user guides and knowledge base)
- Work collaboratively ensuring you are building your individual knowledge of our products and tax and accounting processes.

**You will need to have: Graduate Customer Support Executive**
- A degree that included an accountancy or finance module such as business, accountancy, finance
- Experience in a customer service role
- A desire to develop a career in software
- Understanding of the type of accounting processes, reports and statements companies use
- A confident, calm and concise telephone manner
- Clear communication both written and spoken
- An analytical and organised approach to problem solving
- The ability to interact positively with customers at all levels
- To work well under pressure
- Take personal Responsibility and have an achievement orientation