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Customer Service Executive
2 months ago
Are you passionate about delivering exceptional customer service and supporting a brand's growth and customer loyalty? We're looking for a recent graduate to join us as a Customer Support Executive. You’ll be joining a dynamic team working for a premium brand. This is an office based role and your key responsibilities will be to:
- Provide comprehensive D2C customer support, including managing warranty claims, returns, and refunds for our customers.
- Handle customer service queries via chat, phone, and email, ensuring efficient and effective communication, ensuring customers are valued.
- Collaborate with other departments on product queries, delivery procedures, and other ad hoc duties.
- Confidently handle E-Commerce administration, including operating Sage 200, managing telephone orders, and coordinating returns and refunds.
Experience:
- A Bachelor’s degree
- Strong communication
- Experience in a sales/customer service role
This is a great opportunity for a recent graduate to get to know all functions of a business. You will be closely mentored and then given an opportunity to move into sales, marketing, e-commerce depending on your interests. If you’re ready to be part of a growing team in a role where you can make a significant impact, apply now
