Customer Service Office

1 month ago


Palmers Green, United Kingdom Turkish Bank UK Full time

**Responsibilities**:

- Strictly comply with Branch procedure manuals and requirements of the Bank in conducting his/her teller/cashier responsibilities.
- Deliver a high quality customer service at all times as the first point of contact of the customer
- Assists senior team members in achieving business targets of the Branch
- Understand customer needs to refer to the relevant senior member in the Branch
- Be able to converse with the customers and explain the services they may receive from the Super Service Centre and direct the Customer accordingly
- Handle customer inquiries and complaints with the objective to resolve issues and increase customer satisfaction from the Bank’s services
- Develop an understanding of key requirements in supporting the team in KYC and risk assessments.
- Carry out any operational processes in accordance with the Bank’s procedures, and Financial Crime and Anti-Money Laundering regulations.
- Be aware of potential money laundering transactions and report and file note any suspicions to MLPO or deputy.
- Maintain account holding and non-account holding customers documents under supervision from SCSO and ensure that KYC and CDD requirements are met consistently.
- Deal with customer cheques within set timeframes
- The preparation of payment orders & money transfers
- Buying & selling foreign monies within agreed limits of authority
- Till reconciliation and transfer of cash from till to reserve under supervision.
- Account opening for personal and money transfer account.
- Prepare File note customer enquiries and keeping necessary documents of account holders or any other document related to the account/ transaction by scanning.
- Follow up Money Laundering enquiries on a daily basis.
- Report any issues to Health and Safety Representative in the Branch.
- Ensure that your daily branch/department activities are performed in accordance with the Bank’s AML/CFT, KYC, Sanction policies and procedures.
- CSO is responsible to control archives, key holder and responsible for premises security.

**Experience, Skills & Knowledge**:
1. GCSE level or equivalent degree in English and Maths is required. Willing to develop oneself in banking through further education and attending seminars or relevant programs.

2. Ability to speak and articulate fluent in English and Turkish

3. Prior experience in banking

5. Excellent interpersonal and communications skills.

6. Ability and willingness to understanding and knowledge of the Bank’s products, services and processes and of the customer relationship.

7. Qualifications to suit for client facing responsibility in proceeding roles

8. Conversant with the legal, regulatory, and Bank’s requirements in respect of detecting financial crime.

9. Problem solving skills.

10. A responsible, enthusiastic, self-motivated and flexible approach to work.

11. Attention to detail and demonstrable ability to work carefully and accurately at all times

12. Team player eager to develop to marketing and sales roles within the Branch

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Palmers Green, N13: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Application deadline: 30/04/2023



  • Palmers Green, United Kingdom Marston Holding Limited Full time

    Vacancy ID: - 031763 - Town: - Enfield / Palmers Green - Closing Date: - 26-Jan-2023 - Salary: - 11.05 At NSL, our vision is to make the UK a safer, fairer and better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team and are...


  • Palmers Green, United Kingdom AVRillo Full time

    **An amazing opportunity for a remote role with industry leading holiday allowance of up to 45 days! Best Pay, Flexi Time and Best Benefits in the Conveyancing industry.** Join a Multi award-winning firm. Our wonderful team has allowed us to come in the Guardian's Top UK employers (for the last 3 years) finishing 7th in the Best Place to work for women,...


  • Palmers Green, United Kingdom Marston Holding Limited Full time

    Vacancy ID: - 042964 - Town: - Palmers Green / Enfield - Closing Date: - 04-Sep-2023 - Salary: - 11.95 - Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the...


  • Emersons Green, United Kingdom JUICE RECRUITMENT Full time

    Juice Recruitment is excited to be working with a client based in Emersons Green with their search for a Customer Service Officer on a temporary basis, until the end of this year. This opportunity is office based until training is completed. After this point you will be offered hybrid working. **Key Responsibilities**: - The handle inbound and outbound...


  • Woodford Green, United Kingdom Woodford Green Funeral Directors Full time

    **PART-TIME OFFICE ADMINISTRATOR** Location: High Road, Woodford Green Part-time: 2 days a week - Monday and Tuesday - 6 hours each day to be arranged Rate: £11.50 per hour + free parking nearby Woodford Green Funeral Directors is a well-established, highly-regarded family firm conveniently situated on the High Road in Woodford Green, supporting many...

  • Complaints Officer

    2 weeks ago


    Tarbock Green, United Kingdom Service Care Solutions Full time

    Job title - Complaints Officer Location - Liverpool Contract - Temporary - 3 Months Start Date: ASAP Pay Rate: £21.05 Umbrella p/hJob Description:Our client is currently seeking a highly motivated and experienced Complaints Officer to join their team. As a Complaints Officer, you will be responsible for managing and resolving complaints from customers in a...

  • Customer Service

    2 days ago


    Emersons Green, United Kingdom Pear Tree Recruitment Full time

    **Customer Service Executive** Emersons Green Permanent Up to £25,000 p/a Do you excel in treating customers fairly and putting them at the forefront of everything you do? Do you enjoy working with business partners on a daily basis and ensuring outstanding service levels are achieved? Our client is looking to recruit an experienced Customer Service...

  • Customer Service

    2 days ago


    Cross Green, United Kingdom Search Consultancy Full time

    Customer Service Advisor in Leeds £11.50/hr Paid Weekly! No Weekends or Evenings! Free Parking On Site! Have you got ambitions to join a national business? Do you have some customer service experience? If you said yes, then this is the role for you! **What's In It For You?** - Impressive hourly rate of £11.50, paid weekly - No weekend or evening...


  • Marston Green, United Kingdom Hart Recruitment Full time

    Are you immediately available? Do you have previous customer service experience? An opportunity has become available for several Customer Service Advisors, paying £11.58 per hour, to join our client on an ongoing temporary basis working on a hybrid pattern of 2 days working from home and 3 days in the office near Birmingham airport. What we can offer you...


  • Marston Green, United Kingdom Hart Recruitment Full time

    Are you immediately available? We are recruiting for 10 Customer Service Advisors to join our client based near the Birmingham Airport, these positions are ongoing temporary assignments. Working on a hybrid basis, you will be required to work 3 days in the office and 2 days at home. Your benefits include 28 days of holiday including bank holidays, shopping...


  • Partridge Green, United Kingdom Parmar Staffing Full time

    Customer Service Administrator - Partridge Green We are hiring for an entry level Customer Service Admin role based in Partridge Green near Horsham for a full time position with a growing company. You will have excellent MS Office skills, including Outlook, Word and Excel. You do not need to have experience of office work, however, a great work ethic,...


  • Marston Green, United Kingdom Groomfield Recruitment Ltd Full time

    Groomfield Recruitment are on the look out for multiple, dedicated Customer Services Coordinators to join our client's dynamic team based in Birmingham Business Park. This is an excellent opportunity to be part of a company that values exceptional customer service and team collaboration. - £23,800 - Permanent contract - Work in a professional business park...


  • Hindley Green, United Kingdom Tremco CPG UK Ltd Full time

    Tremco CPG Europe manufactures high performance building materials to solve the complex challenges faced by today’s construction industry. With over 1,400 employees across Europe, we are committed to shaping a world where buildings and structures save energy, last longer and exceed sustainability benchmarks. Reporting into the Customer Service Manager...

  • Sales Advisor

    1 month ago


    Palmers Green, United Kingdom Scrivens Opticians & Hearing Care Full time

    If you are looking to develop a career in optics, Scrivens Opticians is an excellent place to start. You will be matched to the branch or regional need and may have the opportunity to work at more than one branch, which will allow you to gain even more experience. As a busy Sales Advisor you will spend your time on various aspects of meeting your...

  • Photographer

    3 days ago


    Palmers Green, United Kingdom Venture Franchise Services Full time

    Venture Studios is looking for individuals as unique as our photography to join our growing family. Our mission is to be our customers’ first choice photographer, delivering personalised portrait experiences that transform their stories into striking pieces of art. Join our family of photographers, sales professionals, diary coordinators, digital...


  • Palmers Green, United Kingdom Dee Set Full time

    **Retail Merchandiser Morrisons** As a retail merchandiser within the Nutmeg Clothing, everyday is different and unique, just like you! **Working days : Friday 10am-2pm** **About you**: By being a great role model; warm, friendly, solution focused, and innovative in everything you do, you will be part of a Nutmeg team who are passionate about delivering...


  • Palmers Green, United Kingdom Dee Set Full time

    As a Retail Merchandiser within the Nutmeg Clothing, everyday is different and unique, just like you! **Working days : Friday 10am-2pm** **About you**: By being a great role model; warm, friendly, solution focused, and innovative in everything you do, you will be part of a Nutmeg team who are passionate about delivering great results in a great place to...


  • Palmers Green, United Kingdom Pinnacle Group Full time

    **Caretaker **(2174)****: **Overview**: **Ref**: 2174 **Salary**: £27,644 - £27,644/annum **Location**: - United Kingdom - England - Greater London - Palmers Green **Contract Type**: Permanent **Posted**: 06 February 2023 Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including...

  • Sales Assistant

    3 days ago


    Palmers Green, United Kingdom Savers Full time

    **Location**:Palmers Green **Hours per Week**: 8 hours with the opportunity to work more hours. **Shift pattern**:Part-time - flexible shift patterns across mornings; afternoons; evenings and weekends, which will be discussed further at interview **Salary**:£8.65 - £11.90 per hour **If you love retail, you’re in the right place.** Are you looking to...

  • Branch Sales

    2 hours ago


    Woodford Green, United Kingdom Meridian Full time

    We are recruiting for a Branch Sales & Customer Service Advisor to work Days Monday-Friday for the UK’s leading distributor of decorative surfaces based in their sales office in W oodford Green ! This Branch Sales & Customer Service Advisor role is a permanent position working Monday to Friday 8am-5pm with a salary of £23,000 per annum plus 10% bonus and...