Customer Care Officer

1 month ago


Grantham, United Kingdom Vaculug Ltd Full time

**Company Information**

Vaculug Limited is a long-established commercial tyre retreading specialist founded in 1950. We are based in Grantham and specialize in producing quality retread tyres for fleets across the United Kingdom. In addition, we offer effective and practical fleet management solutions to ensure our customers' complete satisfaction.

**Role Description**

At Vaculug, we prioritize investing in our employees, recognizing that their growth and development are integral to our success. Therefore, to meet the growing demand of our fleet managed customers, we are seeking to recruit an enthusiastic and confident individual with a professional approach towards Customer Service to join our Customer Care Centre. This is a full-time, on-site role for a Customer Care Centre Officer based at our Grantham location.

You should have good keyboard skills, experience of Microsoft Office packages, and possess good communication and interpersonal skills. Full training will be given.

**Duties and Responsibilities**
- Providing administrative support for external sales and operations teams in all areas of our Vaculug Fleet Management System
- Processing returned casings on our internal system
- Providing accurate customer reporting
- Dealing with Service Provider queries
- Automated Job sheets in VMS
- Each job sheet we receive for our service partners is scrutinised before processing, anything that doesn’t

comply with policy is referred back to the SP using VMS
- Service provider queries chased weekly
- Each operator has access to vehicle history aiding the screening of previous work carried out
- Continued contact with operations managers for support
- Access to the sales system, ensuring Service Providers have policy stock
- Pre-auth outstanding chased weekly
- Opportunities for further training and growth
- General administrative office duties

Closing date - Friday 22nd March 2024

**Job Types**: Permanent, Full-time

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 22/03/2024



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