Senior Enquiry Specialist

1 week ago

Towcester, United Kingdom Whittlebury Hall Hotel and Spa Full time

**At Whittlebury Park we are looking for a Senior Enquiry Specialist to head up our dedicated in-house enquiries team. Our events cover everything from conferences and exhibitions, to hen parties and private dinners**

Nestled in hundreds of acres of ancient parkland, Whittlebury offers an award-winning four-star hotel, conference, and training centre. Our facilities include our 3AA Rosette winning Murray’s fine dining restaurant, luxurious spa and 36-hole championship golf course.

**Salary**:£26,000.00 to £28,000.00

**What will you do?**

**As our Senior Enquiry Specialist, you will**:

- Ensure that all sales enquiries are dealt with promptly, in efficient and friendly manner, identifying opportunities to maximise sales
- Meet with customers for site visits, offering in-depth knowledge of our facilities and offerings
- Develop a good relationship with clients, whether they are returning to Whittlebury for repeat business or proactively communicating with new provisional bookings by phone
- Manage the central sales inbox, delegating workload and managing team tasks
- Be experienced in diary management, contributing to key decisions in conjunction with the C&E manager
- Understand our competitors and liaise with external providers to receive quotes on behalf of clients for a wide variety of both indoor and outdoor activities, entertainment and transport.
- Perform checks on bookings daily to ensure all information given by the team is correct, paying excellent attention to detail to ensure all information is accurately entered into the system
- This list of duties cannot be exhaustive due to the requirements of the hotel industry. Therefore, you may be required from time to time to carry out reasonable tasks as requested by management._

**Benefits**:
Here at Whittlebury we have a fantastic range of benefits available to our staff.

Some of the benefits associated with this role are:

- Free / discounted Golf & Leisure membership*
- Free staff meal on duty
- Cashback on essential healthcare
- Employee awards
- Enhanced pension contributions

Discounts also available on: Food & Beverage - Up to 50%, discounted Spa products and treatments, hotel stays & Virgin experience days.
- *We allow all staff who work a minimum of 40 hours each month to benefit from a complimentary Leisure Club membership_
- *We allow all staff who work a minimum of 60 hours each month to benefit from a complimentary Golf membership_

**Whether we are welcoming corporate working groups, hosting family celebrations and wedding parties or providing respite to those hoping to escape the pressures of life and simply relax, our mission is always to make someone’s day.**

**If you have got what it takes to be part of a busy, professional, and high performing team, then we would love to hear from you**

Pay: £26,000.00-£28,000.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

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