Service Analyst Outside Ir35

6 days ago


Greenwich, United Kingdom Reed Talent Solutions Full time

Are you an experienced Service Analyst? I have a number of 12 month Assignments with a very large prestigious London Authority.

**The purpose of the Service Analyst** is to support the day to day operation of services. Roles that sit within the service owner areas are responsible for supporting the performance within the portfolio and the transition of new and modifiedservices into the live environment.

**Key responsibilities include**:

- Accountable for delivery of assigned output (e.g. demand, capacity, licence management, service lifecycle management, cost of services, processes etc) across the service lifecycle of the systems, services and technologies within their portfolio and ensureadherence to agreed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
- Ensure reporting in relation to Service Lifecycle processes is communicated to relevant stakeholders so that they have a current view of the status of services.
- Roles in the service owner areas will support the end to end successful transition of services including documentation of service requirements and service design packages, creation, review and maintenance of support and contractual collateral where relevant(including creation and ongoing maintenance of knowledge scripts and technical documentation to ensure service desk are able to triage/manage incidents/events effectively etc.)
- Ensure compliance with the appropriate Change, Release and configuration management processes for internal teams, projects and suppliers in order to protect the Live environment and minimise disruption experienced by customers, including audits and fieldtesting where required.
- Roles in service operations area are accountable for ongoing day to day management, including maintenance, continuous service improvement and compliance of the knowledge/service request/configuration management functions
- Accountable for other miscellaneous duties related to Technology Service Operations and as directed by the Service Performance Managers to support teams and systems in service strategy, design, transition, operations and continual service improvements.

**In order to be considered you must have the following**:

- Supplier management experience, contract management experience focussing on SLA and OLA’s.
- Broad knowledge of Service Management toolsets and processes.
- Data analytic experience is key as there is an element of data reconciliation, understanding finances and producing reports
- ITIL experience is highly desirable
- Ability in delivering Knowledge Management\Service Request Management\Configuration management using ITSM tools is desirable

This is an initial 12 month role offering a hybrid working arrangement with 2 days required in their Greenwich office each week. The role is paying £350 per day Outside IR35,.



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