Part Time Call Centre Agent

2 weeks ago


Stafford, United Kingdom Momentum Recruitment LTD Full time

Momentum Recruitment is looking for motivated and customer-focused individuals to join our client’s call centre team in Stafford.. As a Call Centre Agent, you will be responsible for providing exceptional customer service and order support to our valued customers.

Working hours:
06:00 -14:00 or 10:00 - 18:00

Pay rate:
Current rate of pay is £10.50 this is increasing to £11.18 on 02/07/2023.

**Duties**:

- Handling incoming calls from delivery crews for large deliveries.
- Looking into order histories,
- Checking out item issues,
- Looking for directions and contact numbers,
- Taking calls from customers.
- AdHoc amin tasks assigned on an as needed basis.

**Requirements**:

- Excellent communication and customer service skills
- Ability to work under pressure and in a fast-paced environment
- Ability to multitask and work independently
- Sales experience is an advantage
- A positive attitude and a willingness to learn
- High school diploma or equivalent qualification
- Flexibility to work rotating shifts, including weekends and public holidays
- Previous experience in a call centre environment is an advantage

**Job Types**: Part-time, Permanent, Temp to perm
Part-time hours: 16 per week

**Salary**: £10.50-£11.18 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Ability to commute/relocate:

- Stafford, ST18 9AR: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: MS-A-STAFF


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