In Work Support Adviser

4 weeks ago

London, United Kingdom Scope Full time

Job details

**Job reference**

REQ002187

**Date posted**

19/01/2023

**Application closing date**

03/02/2023

**Location**

London and Leeds

**Salary**

£26,730 per year

**Package**

27 days holiday per year, Flexible working, Discounts at gyms, restaurants and more.

**Contractual hours**

35

**Job category/type**
- BlankIn Work Support Adviser

**Job description**

We are looking for an In Work Support Adviser to join our Support to Work team. The service empowers disabled people across England and Wales to find paid employment**.**

**Permanent - Full time, 35 hours per week**

**(A rota is in operation to cover service opening hours)**

**With teams based in London (Head Office) or our Leeds office you will live within commutable distance **to one of these locations.**

**Full job description**

**The role**
- Be a Disability Gamechanger and join us as an In-work Support Adviser on our national employment service Support to Work. Support to Work provides employment advice and guidance to disabled people across England and Wales. Your will manage a caseload of customers providing in work support to customers who have recently started work. This will be over the telephone or Microsoft Teams.**About You**

We are looking to recruit an experienced adviser with employability knowledge within the field of disability.

You will have excellent communication skills both verbal and written and be able to show experience in a customer facing role including experience of supporting customers online and by telephone.

Showing that you have a flexible approach and can respond positively to change and can work well under pressure and deal with conflicting priorities will allow to succeed within this role. You will have high levels of empathy and resilience and experience of safeguarding policies and procedures.

You will have a good working knowledge of IT including Microsoft Office Products and are confident user of digital technology demonstrating a positive approach to the adoption of innovative products and tools. A knowledge and experience of Microsoft Dynamics would be desirable.

You will bring drive and enthusiasm to your role and can show that you care about improving disabled people's lives through employment. With excellent negotiation skills, you will be able to influence at all levels. You will be dynamic, and results driven with demonstrable evidence of performance across a range of outcomes.

As this service will have extended opening hours a degree of flexibility is required to support your team within our operating hours. You will be required to work 35 hours on a rota basis.

**Skills and experience**
- Excellent Customer service skills, especially over the phone- Experience of providing employment advice to a diverse group of customers- Good understanding of Access to Work- Knowledge of the national employment market and the difficulties disabled people face in work.- Experience working in a team.- Excellent written skills.- Digitally confident
- knowledge of CRM systems, especially Microsoft Dynamics.- Agreement with ‘Social model of disability’ approach**Our values - pioneering, courageous, connected, open, fair**

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

**Equality, diversity and inclusion**

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.

We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.

You will find more information here about the type of adjustments we can make.

**Scope benefits**

We encourage everyone to bring their whole selves to work and embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including 35 days annual leave, flexible working (where we can), company pension, excellent training and career development, strong colleague networks across disability, race and LGBTQ+, wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

**Who we are at Scope?**

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

**Cv's will be accepted for this role.**

**#IND

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