Band 2 Health Care Assistant

3 days ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job overview**:
As a health care assistant, you will work as part of a ward/department team under the supervision of registered nurses and participate in the delivery of patient centred care and always maintaining a compassionate and professional attitude. You will also support registered nurses in the provision of a caring and safe environment and contributing to the wards/departments organisation.

You will also be required to demonstrate competence in generic and specialist skills within a time frame agreed with their manager following the completion of appropriate training and education. You will function at a competency level in line with the requirements of the post and achieve and maintain both mandatory and statutory training requirements associated with the role.

**Main duties, tasks & skills required**:

- Work cooperatively as part of the multi-disciplinary team supporting colleagues in work associated with patient care.
- Understand own level of responsibility and accountability in relation to registered staff.
- Communicate clearly, effectively and appropriately with the multidisciplinary team, patients and their family, visitors and carers.
- Through practice demonstrate an understanding of Duty of Care and how this contributes to safe practices.
- Assist and as required provide patients with personal care
- Following appropriate training and supervised practice, undertake identified competency-based practices which are required for the ward / unit, after such tasks have been delegated to them by a registered nurse.
- Identify learning and development needs and produce a personal development plan in conjunction with your line manager / supervisor.
- Achieve and maintain competence in mandatory and statutory training associated with the role.
- Complete documentation of care in line with the Trust Standards for Documentation.
- You must act in such a way as to always promote a positive image of UHB NHS Foundation Trust.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

- Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
- Offering our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

**Job description**:
1.Communication:

- Build partnerships and therapeutic relationships through safe, effective and non-discriminatory communication taking account of differences, capability and needs of individuals.
- Communicate effectively with patients and carers, recognising there may be a need to utilise alternative methods of communication. Where there are barriers to understanding, as required arrange/ access to information, support and other services to aid effective communication.
- Use paper and electronic systems to retrieve and record patient information in line with Trust documentation standards and operational systems
- Obtain verbal consent from the patient before any clinical intervention is undertaken, where this is not given report this to a registered nurse prior to undertaking the intervention
- Answer the telephone / greet visitors promptly in a polite and professional manner and deal with enquiries as appropriate
- In instances when a patient/ visitor feels the need to raise concern or complain attempt to deal with this locally initially, but always inform a registered nurse.
- Observe and report to the registered nurse all changes in a patient's physical and psychological condition.
- Support families and carers following a patient bereavement or when bad news has been shared
- Accept constructive feedback
- Maintain professional boundaries and working relationships with patients and colleagues

2.Personal and people development:

- Take personal and collective responsibility to do the best you can, working towards your agreed individual and Trust-wide goals. You are expected to be held accountable and to challenge/ highlight to the line manager poor performance, attitude and behaviour
- Support and participate in induction, orientation of newly appointed staff and students to their area
- Recognise the limits of your competence and knowledge and reflect on these limits and seek advice on and refer to other health professionals were necessary.
- Recognise signs of stress in self and others and take appropriate action by informing Line Manager

3.Health, Safety and Security:

- Be aware of and comply with all Trust Policies and Procedures which govern Health and Safety and clinical practice.
- Actively promote the prevention of cross infection to and from all patients, visitors' staff and the environment, by encouraging and educating others in the use of standard precautions
- Handle, check and store patient's ca

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