Senior Administrator
7 months ago
The Central Patient Booking Service (CPBS) is a Trust wide centralised admin team handling referrals, outpatient appointment booking and reception services. We are now extending our support to the hospital trust and would like to encourage talented and knowledgeable people to help with our plans.
**Brief Description of the Role**:
The job holder will provide administrative and clerical support across the service handling the more complex issues and ensuring that all patient referrals, outpatient appointments, clinic changes and urgent return bookings are actioned in accordance with the Patient Access Policy and that all data is collected and entered accurately onto the appropriate IT systems.
The job holder will have extensive communication with clinical and secretarial staff to act as a point of reference offering expertise and guidance to other team members in relation to complex pathway decisions. They will have particular responsibility for ensuring urgent and fast track cancer referrals and all clinic change requests are actioned in accordance with timescales, policies and standard operating procedures.
The job holder will ensure that outpatient activity data is recorded accurately, that urgent return appointment bookings are done without delay and that any capacity issues are monitored, escalated and followed-up directly with the relative Clinical Service Unit (CSU).
The job holder will undertake some of the following duties dependent upon which team they join, but over time will be trained to become multi-skilled across all areas.
The job holder will be first point of contact for any team members operational issues.
To action the more complex referrals, (urgent and fast track cancer) in accordance with the specialty acceptance criteria
To actively monitor and chase the return of referrals to ensure that patients are booked in for their appointment as soon as practically possible.
To action rejected and accepted referrals in accordance with the policy and processes
To contact patients by telephone in the first instance if at all possible to offer a choice of appointment date and time
Provide supervision for clinic outcome procedures resolving issues in a timely manner
Ensure that all telephone calls are dealt with in a timely, polite and courteous manner
Ensure all appointments are made within the given deadlines particularly in relation to RTT pathways, fast track cancer and urgent cases and giving feedback to supervisors where targets are not being met.
To action all requests to making changes to clinic arrangements, including cancel, change or reduce outpatient clinics in accordance with the patient access policy
To action all additions to waiting list requests made and ensure that the correct communication is made with the patient.
The job holder will be required to deputise for the Team Coordinator as appropriate.
Bradford Teaching Hospitals NHS Foundation Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.
By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Bradford Teaching Hospitals NHS Foundation Trust this is your opportunity to be a part of that change.
WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnership’s ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition.
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
The job holder will undertake some of the following duties dependent upon which team they join, but over time will be trained to become multi-skilled across all areas.
The job holder will be first point of contact for any team members operational issues.
To act as a point of reference for team members, providing advice and guidance on processes, policies and approaches to resolving complex queries where a number of options may be available.
To action the more complex referrals, (urgent and fast track cancer) in accordance with the specialty acceptance criteria ensuring accurate data recording on Trust systems and timely onward transmission to the reviewing consultant to ensure that the RTT targets times are achieved.
To actively monitor and chase the return of referrals to ensure that patients are booked in for their appointment as soon as practically possible. Team members will escalate unresolved issues and the job holder will be required to work with all levels of staff, management and clinical staff to ensure that any issues and barriers are immediately resolved and where necessary escalated to the Team Manager.
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