Senior Pals Officer

2 weeks ago


Ashford, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

Do you have outstanding customer service skills? Are you excellent at listening to people and problem solving? Do you have first class IT skills?

We are looking for an empathetic, enthusiastic and motivated individual. You need to be able to organise yourself and others, to co-ordinate a wide range of tasks within tight timescales and work under pressure. You will play an important role in the effective organisation and coordination of the PALS Office at the William Harvey Hospital.

As part of the role you will be responsible for accurately recording and resolving informal queries or sign posting patients and their families to other agencies. You will ensure PALS received are addressed appropriately. This provides you with the opportunity to identify concerns and to enable them to be effectively addressed in a professional, caring and efficient way. The team also provides an important role in the Trust in identifying what we can change to make our services better for the future.

The PALS team support the Complaints, PALS and Bereavement Service to develop and maintain a positive and effective service and to capture and improve the experience of our patients and their families. The PALS team are friendly and supportive, working well together. We are looking for a resilient team player who is passionate about helping people.

We would love to hear from positive people who are flexible, helpful and enjoy being part of and overseeing a small team. If you are a hardworking, empathetic, organised and confident individual, with excellent supervisor skills and strong administration/IT skills we would love to hear from you.

We will offer you training and support so you can become a first point of contact for patients, their relatives or carers seeking immediate information. You will also offer guidance on how to make a formal complaint and will be able to assist in resolving concerns before they escalate into formal complaints.

We offer a full package of benefits, including a car lease scheme; on-site childcare; generous annual leave in line with NHS terms and conditions; high street and public transport discounts; a 24/7 staff support service - and the little things that make life easier, like on-site Amazon lockers and fresh fruit and veg stalls.

Please see attached job description.

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. The post holder will work to provide an empathetic and responsive PALS service, working to ensure an outcome for the client in a short timeframe. The post holder will be required to speak to clients and be required, on occasions, to de-escalate difficult behaviours in a professional manner, or to ensure a manager is able to assist the client. The role requires effective communication skills, sometimes imparting challenging information.



  • Ashford, United Kingdom Network Rail Full time

    Senior Technical Officer **Location**: Ashford, GB **Department Name**: DD AEPME Ashford Indirect (830802) G1 **About Network Rail**: Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people...

  • Senior HR Officer

    3 weeks ago


    Ashford, United Kingdom CareTech UK Full time

    Senior HR Officer - Ashford, Kent - Must be CIPD Level 5 qualified£30,000 pa31 days holiday inclusive of bank holidaysMain Responsibilities and Duties:The following is an indication of the type and level of the main priorities expected of this role as directed by your line manager and is not intended to be a comprehensive list of duties or tasks:1. Provide...


  • Ashford, Kent, United Kingdom Kent County Council Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. NTS Senior Administration Officer Role Responsibility We are currently looking for a full time, permanent, National Transfer Scheme (NTS) Senior Administration Officer to join our busy and fast-paced team. Ensuring unaccompanied asylum-seeking children...

  • Front Door Officer

    4 weeks ago


    Ashford, United Kingdom Kent County Council Full time

    Advert Here at the Front Door for KCC Children’s Social Work Services, we respond to all requests for support at an intensive level or above ensuring that these are passed on to the right service for ongoing support and intervention. We are currently recruiting a Permanent, Full Time Front Door Officer The Role of the Front Door Officer is key within...


  • Ashford, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    An opportunity has arisen at EKHUFT for the position of senior administrator within cellular pathology, in a supervisory role for the cellular pathology laboratory office. Cellular pathology is based at the William Harvey Hospital in Ashford, providing a wide range of cellular diagnostics in a team based environment; a chance to really help direct patient...


  • Ashford, United Kingdom Office Angels Full time

    We're really excited to be recruiting for this successful, interesting and expanding International manufacturing business in their search for a Senior Systems Administrator to support their team on site. Please find all the details below: **Job Title**:Senior Systems Administrator **Location**: Ashford, Kent **Salary**:£40k - £42k **Hours**:Monday -...


  • Ashford, United Kingdom Tony Gee and Partners Full time

    Tony Gee and Partners is currently recruiting for senior Geotechnical design engineers to join its growing geotechnical team in its Ashford office. The candidate will need to have a strong design background and be able to work within a team environment, supporting the design delivery of existing projects and the growth of the existing client base....


  • Ashford, United Kingdom UK Health Security Agency Full time

    **Details**: **Reference number**: - 278013**Salary**: - £22,479 - £23,456**Job grade**: - Administrative Officer**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 2Contents Location About the...


  • Ashford, United Kingdom Kent County Council Full time

    Advert Here at the Front Door Service, for KCC Integrated Children’s Services, we receive and respond to all requests for support at an intensive level or above, ensuring that these are passed on to the most appropriate service for ongoing support and intervention. We are currently looking for 2 full time, permanent Administration Officers to join our...

  • Senior Data Officer

    4 weeks ago


    Ashford, United Kingdom Kent County Council Full time

    Advert The KCC Traffic Management Team are looking for a motivated individual who is keen to demonstrate their experience in data management and system development. The role will also require excellent interpersonal and communication skills, liaising with key internal and external stakeholders such as highway teams, consultants, system developers and also...


  • Ashford, United Kingdom NHS South Central and West Commissioning Support Unit Full time

    The primary aim of the role is to provide administrative support. Undertaking business and administrative activities to support the management and co-ordination of the All Age Continuing Care and Specialist Placements Team (East and West Kent). - Provide business administrative support for Clinicians and Senior Management. - Provide administrative support to...

  • Senior HR Officer

    2 weeks ago


    Ashford, Kent, United Kingdom CareTech UK Full time

    Senior HR Officer - Ashford, Kent - Must be CIPD Level 5 qualified £30,000 pa 31 days holiday inclusive of bank holidays Main Responsibilities and Duties: The following is an indication of the type and level of the main priorities expected of this role as directed by your line manager and is not intended to be a comprehensive list of duties or...


  • Ashford, United Kingdom Olivia Ruella Limited Full time

    We have a fantastic opportunity registered with us for a Semi-Senior Accountant to join a thriving, growing, friendly firm of Accountants based in Ashford, Kent. About the firm: With over 5 offices around Kent, this well-established firm of Chartered Accountants are keen to expand their existing team. Founded in the 1930s, this firm has clients from a wide...

  • Senior HR Advisor

    2 weeks ago


    Ashford, United Kingdom Premier Recruitment Group Limited Full time

    Premier Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Ashford. We are recruiting for experienced and forward thinking Senior HR Advisor. This is full time and permanent position and working for very well established care company. Very interesting and varied role with a scope for progression. Main...

  • Senior HR Advisor

    2 weeks ago


    Ashford, United Kingdom Premier Recruitment Group Limited Full time

    Premier Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Ashford. We are recruiting for experienced and forward thinking Senior HR Advisor. This is full time and permanent position and working for very well established care company. Very interesting and varied role with a scope for progression. Main...


  • Ashford, United Kingdom Wild Berry Associates Full time

    We are looking for a PA administrator or secretary to support two Directors in the Finance Directorate, to start ASAP. **It is essential you have experience of minute taking** The PA will report to the EA and will work very closely together and offer cross cover. This is a brand new role, which if proves successful will be made permanent. Temporary to...


  • Ashford, United Kingdom Kent County Council Full time

    Advert An exciting opportunity has arisen for a full time Complaints and Customer Care Advisers to work as part of the Children’s Complaints and Customer Care Team. We would welcome applicants who are self-motivated, and able to work under pressure whilst providing a quality service. The office base for the team is Kroner House, Ashford, but flexible...


  • Ashford, United Kingdom G2 Legal Limited Full time

    This is an excellent opportunity for an experienced Senior Commercial Property Solicitor join an established law firm with several offices in Kent. This position is based in the Ashford office which is currently thriving.Your role will involve dealing with freehold and leasehold titles, drafting and negotiating contracts for sale, transfers, leases and...


  • Ashford, United Kingdom CCP Full time

    We have partnered with a financial services company based in Ashford, Kent as we look to recruit an experienced Contact Centre Manager on an initial 18-month FTC managing a c35FTE operation. This fully operational role requires someone with a blended customer service and sales-through-service background to take primary responsibility for the day-to-day...

  • Credit Controller

    4 weeks ago


    Ashford, United Kingdom Reed Accountancy Full time

    Credit Controller Credit Control We have a fantastic opportunity for an experienced credit controller to join a well renowned legal company. Credit controller responsibilities: - Liaise with fee earners on overdue bills, completing agreed actions and ensuring that accurate records are kept; - Send statements to clients and, if requested, summary of costs...