Lettings Officer

5 months ago

London, United Kingdom Sage Homes Full time

**About Sage Homes**

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.

Since 2017 we have delivered around 12,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and by 2030 we have committed to deliver 30,000 high-quality affordable homes across the country.

We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

**About the role**:
We have a new Lettings Officer role to join our Sage Lettings team. With all the new homes being added to our portfolio, we need to ensure that at the point of handover, a resident is ready to move into their new home. This requires meticulous preparation beforehand which will include liaising with our Project Managers, our local authority partners and the incoming resident. Therefore, we are looking for an experienced officer who demonstrates strong organizational skills and who can accurately record information.

As the first point of contact for our new residents, you will be representing Sage where we believe in exceptional customer service to reflect the values of our organisation.

**This is a hybrid working role from our Covent Garden office.**

Key duties:

- To let homes to those in need, likely Affordable Rent, nominated by local councils
- Carry out onboarding functions for our residents at the sign up stage
- To work closely with our Project Managers to ascertain handover dates and information surrounding our new developments.
- To carry out comprehensive affordability assessments by gathering financial information to complete assessment and calculate affordability of incoming residents. To be able to provide advice to residents about their eligibility for the property and also provide them with moving advice.
- To provide advice to residents about different tenancies and tenures and to emphasis their rights and responsibilities as stated in the tenancy agreement. Residents will also be required to provide a rent payment of at least a week in advance before the tenancy sign up.
- To ensure that residents are aware of our digital sign up process and that they utilise the resident portal.
- To prepare sign up documents, including tenancy agreements for residents ahead of the sign up.
- To carry out viewings and sign up of available properties. This would include scheme demonstrations and explanations of how to use other services in the home.
- To monitor all properties on Notice to ensure that void turnaround times for vacant properties are kept to a minimum.
- To work closely and proactively with viewing agents, ensuring that new lets are carried out as promptly as possible and that a good customer experience is delivered in the process.
- To promptly and accurately ensure that all new tenancies are entered into the housing management system as instructed by management.
- To support our drive to provide services digitally using modern technologies, by continuously identifying ways to improve and automate our processes.

**About you**
- Worked within a lettings team and is familiar with the different methods of requesting nominations with Local Authorities
- Has experience and knowledge of Lettings within the Private or Housing sector
- Strong organisational skills
- Ability to adapt and deal with a very fast paced environment
- Able to multitask in a busy workplace

We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.

**About the culture**

We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. And we're curious, passionate and inventive in the way we create social change.

Sage is a fast-paced and supportive environment where ambitious and proactive employees thrive. People are empowered to use their pioneering efforts to grow themselves and our business.

We are proudly committed to creating an inclusive workplace, where the diversity of our people and their ideas are truly valued and we love to see applicants from diverse backgrounds and different walks of life.

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