Retail Assistant

5 months ago

Swansea, United Kingdom QUINNS GROUP Full time

**About Sony**: Sony is a global leader in electronics, gaming, entertainment, and innovation. Our retail store offer customers a unique and interactive shopping experience, showcasing the latest in Sony technology and products. We are passionate about creating memorable experiences for our customers and strive to provide excellent service in a dynamic and engaging environment.

As a Sony Retail Assistant, you will be an integral part of our team, responsible for providing exceptional customer service and supporting store operations. Your role will involve assisting customers with product inquiries, sales, and ensuring a smooth and enjoyable shopping experience.

**Key Responsibilities**:

- **Customer Service**:

- Greet and welcome customers as they enter the store.
- Provide knowledgeable assistance and information about Sony products, including electronics, gaming, entertainment, and accessories.
- Answer customer inquiries and resolve issues in a friendly and professional manner.
- **Sales**:

- Assist customers in making purchasing decisions by understanding their needs and recommending suitable products.
- Promote and upsell Sony products and services to meet sales targets.
- Process transactions accurately and efficiently using the store's point-of-sale system.
- **Product Knowledge**:

- Stay up-to-date with the latest Sony products, features, and technology.
- Participate in training sessions and product demonstrations to enhance your knowledge and skills.
- Share product knowledge and insights with customers and team members.
- **Store Operations**:

- Assist in maintaining store cleanliness, organisation, and visual merchandising standards.
- Help with inventory management, including restocking shelves and conducting stock checks. Some heavy lifting involved.
- Support the store team in executing promotional events and activities.
- **Team Collaboration**:

- Work collaboratively with team members to achieve store goals and create a positive work environment across all departments
- Communicate effectively with colleagues and management to ensure a seamless customer experience.

**Qualifications**:

- Previous experience in retail, sales, or customer service is preferred.
- Strong interpersonal and communication skills.
- Enthusiastic and positive attitude.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility.

**Benefits**:

- Competitive salary and performance-based incentives.
- Employee discounts after probation period.
- Opportunities for career advancement and professional development.
- A dynamic and supportive work environment.

**How to Apply**:
**Main Prerequisite**: Outgoing personality with a good sense of humor (GSOH), consistently smiley,approachable demeanor and a "Cando" attitude is the winning formula for this role.

**Sony Centre Swansea is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

Join us at Sony and help create exceptional experiences for our customers

**Job Types**: Full-time, Permanent

Pay: £8.60-£11.44 per hour

**Benefits**:

- Discounted or free food
- Free parking
- On-site parking
- Transport links

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Swansea: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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