Retail Assistant

7 months ago


Swansea, United Kingdom W Davies IronMongers LTD Full time

Join the team at W Davies Iron Mongers Limited, a reputable hardware store in Swansea known for its wide selection of quality hardware items and exceptional customer service. We are seeking a dedicated Retail Assistant to assist customers in finding the right tools, equipment, and supplies for their projects, providing expert advice and support in a friendly and welcoming environment.

Key Responsibilities:

- Welcome and greet customers as they enter the store, offering assistance and guidance on product selection.
- Provide product knowledge and recommendations to customers based on their needs and projects.
- Assist customers in locating items within the store, answering questions, and demonstrating product features.
- Process customer transactions accurately and efficiently using the point-of-sale system.
- Maintain a tidy and organized store layout, ensuring products are displayed attractively and shelves are well-stocked.
- Receive incoming shipments of merchandise, unpacking and stocking items on shelves or in storage areas.
- Assist with inventory management, conducting stock checks, and replenishing products as needed.
- Collaborate with the team to achieve sales targets, promote special offers, and contribute to a positive shopping experience for customers.
- Handle customer inquiries, feedback, and complaints in a professional and courteous manner.
- Uphold store policies and procedures, including health and safety guidelines, to ensure a safe and pleasant shopping environment for customers and staff.

Required Qualifications:

- Previous retail or customer service experience is preferred but not required.
- Excellent communication and interpersonal skills.
- Strong attention to detail and the ability to multitask in a fast-paced retail setting.
- Enthusiasm for hardware products and a willingness to learn about new items.
- Team player with a positive attitude and a commitment to providing exceptional customer service.
- Flexibility to work a variety of shifts, including weekends and holidays.

**Job Types**: Full-time, Fixed term contract

Pay: From £12.50 per hour

Expected hours: 42 per week

**Benefits**:

- Company pension
- Employee discount
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Yearly bonus

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person


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