Customer Service Team Leader

6 days ago


Burnley, United Kingdom Utility Warehouse Full time

Company Description

**Start Date**:
**Hours**:40 hours per week, 8am to 8:30pm Monday to Saturday
**Location**: Burnley onsite Empire Business Centre, 2 Empire Way, Burnley, BB12 6HA

**Hello, we're UW**

We’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.

How? It’s simple, we take the headache out of essential home services by providing them all in one place - energy, broadband, mobile, and even insurance. That’s one provider, one account, one bill, and lots of savings.

We’re a truly unique FTSE 250 company with a business model that has real social impact at the heart of it. Being a part of the UW community you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.

**About the role**

This is a fantastic opportunity for you to join a new and innovative customer services team working out of our brand new hub in Burnley in the North West of England.

You will be one of two Team Leaders for a new team that has been set up to support our customers during 0 - 60 days of their UW journey. This is a truly exciting time to join such a fantastic team and be involved in shaping how it will look moving forward.

You will be responsible for driving performance through engagement, motivation and ensuring a sense of belonging for every member of the team. It’s all about creating the right employee experience to deliver the right customer experience.

**Responsibilities**:

- Achieving operational KPIs
- Team engagement, performance and length of service
- Setting expectations
- Two way communication - represent your team to the company and the company to your team
- Be organised so your team know what they're doing and when
- Driving a culture
- Departmental relationships
- Be an advocate for change

**The perks of working for us**

As an award-winning FTSE 250 company we offer stability, recognition and career progression.
- 33 days holiday (pro-rata), including bank holidays (Bank holidays open 10am to 4pm)
- General Life Insurance up to 4 x your salary
- Employee Assistance Programme
- Discounted healthcare and medical cash plans
- Pension scheme
- Share options and Save As You Earn Scheme
- Co-wide end of year bonus
- Discounts on UW products & services
- Free virtual fitness classes
- Free virtual GP service
- Full remote IT support

**Job Description**:
**Qualifications**:
Additional Information



  • Burnley, United Kingdom The Recruitment Co Full time

    **Customer Service Team Leader - Burnley** **Salary**: Competitive depending on experience £28,000 - £32,500 per year **Start Date**: 3rd October **Hours**: 40 hours per week, 8am to 8:30pm Monday to Saturday **Location**: Burnley **About the role** This is a fantastic opportunity for you to join a new and innovative customer services team working out of...


  • Burnley, United Kingdom Flutter Entertainment Full time

    **YOUR ROLE IN THE TEAM?** Paddy's Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever...

  • Lg Team Leader

    3 weeks ago


    Burnley, United Kingdom Liberata Full time

    **Job Title: LG Team Leader - Customer Services** **Vacancy reference number: 00507** **Salary: £25,710.30 - £31,832.85 pro-rata following a successful probation period.** **Location: Burnley** **Contract type: Full Time 37 hours - Permanent** **New Career - a rewarding one!** **If you have what it takes to lead, develop and motivate a team, this...


  • Burnley, United Kingdom Panaz Group Chase Erwin Ltd ESF Ltd. Full time

    Panaz is an award-winning, market-leading designer and supplier of têxtiles for hospitality, healthcare and workspace customers. This role is based primarily on-site Burnley on Network 65 working 8.30 am - 5 pm Monday - Thursday and a 3 pm finish on Fridays. We are looking for someone to join our Customer Service Team, as the lead advocate for customer...


  • Burnley, Lancashire, United Kingdom SS&C Full time

    Package Competitive starting salary, followed by regular reviews and increases, as milestones are met.Fully paid training and qualificationsCompetitive holiday policy6% employer pension scheme contributionLife Assurance (4 x salary)Single person healthcareFlex benefits schemeDiscount schemeSports and Social groups Internal + External Overview Are you...


  • Burnley, United Kingdom SS&C Full time

    Package Competitive starting salary, followed by regular reviews and increases, as milestones are met.Fully paid training and qualificationsCompetitive holiday policy6% employer pension scheme contributionLife Assurance (4 x salary)Single person healthcareFlex benefits schemeDiscount schemeSports and Social groups Internal + External Overview Are you...


  • Burnley, United Kingdom Liberata Full time

    **New year, New Career - a rewarding one!** **If you have what it takes to lead, develop and motivate a team a high performing team, this role is for you!** **Looking for a great work life balance? You have come to the right place, as we are only open MONDAY to FRIDAY 8:30-5:30 and don’t work Bank Holidays!** **Your new job description**: The role will...


  • Burnley, Lancashire, United Kingdom Liberata Full time

    New opportunities for a fulfilling careerIf you have the skills to lead, develop, and motivate a high-performing team, this role is tailored for youLooking for a balanced work life? You're in luck, as we only operate Mondays to Fridays from 8:30 to 5:30 and do not work on Bank HolidaysYour role in a nutshell:The position involves overseeing a team of staff...


  • Burnley, United Kingdom Liberata Full time

    New year, New Career – a rewarding one!If you have what it takes to lead, develop and motivate a team a high performing team, this role is for you!Looking for a great work life balance? You have come to the right place, as we are only open MONDAY to FRIDAY 8:30-5:30 and don’t work Bank Holidays!Your new job description:The role will manage a team of...


  • Burnley, United Kingdom Liberata Full time

    New year, New Career – a rewarding one!If you have what it takes to lead, develop and motivate a team a high performing team, this role is for you!Looking for a great work life balance? You have come to the right place, as we are only open MONDAY to FRIDAY 8:30-5:30 and don’t work Bank Holidays!Your new job description:The role will manage a team of...


  • Burnley, Lancashire, United Kingdom DST Systems Full time

    Overview- Process and Queue Management managing and allocating resource including short term resource planning and utilising resource system to plan day and week volumes to maintain SLA- Service Delivery reviewing daily MI and trend analysis for individuals in the team. Ensure team members are aware of how their individual objectives link to Corporate...


  • Burnley, United Kingdom DST Systems Full time

    Overview - **Process and Queue Management **managing and allocating resource including short term resource planning and utilising resource system to plan day and week volumes to maintain SLA - **Service Delivery** reviewing daily MI and trend analysis for individuals in the team. Ensure team members are aware of how their individual objectives link to...

  • Team Leader

    3 weeks ago


    Burnley, United Kingdom Home Bargains Full time

    Job Introduction Home Bargains' Team Leaders support their store team to provide an excellent retail experience for our customers and deliver on store performance targets. Team Leaders are required to successfully complete the Store Management Induction within the first 6 weeks of starting. This is a comprehensive 6 week programme which is completed via...

  • Team Leader

    2 weeks ago


    Burnley, United Kingdom DHL Supply Chain Full time

    BE AN ESSENTIAL PART OF EVERYDAY LIFE Position: Team Leader Contract Type: Permanent (Full-Time) Location: Burnley (BB10 2TQ) Weekly hours: 37 Shift patterns: Monday - Thursday 08:00 - 16:30 Friday 08:00-14:00 At DHL we are extremely passionate about what we do. We pick, pack, store and deliver everything from raw materials to consumables, spare parts...

  • Team Leader

    4 weeks ago


    Burnley, United Kingdom Ministry of Justice Full time

    **Team Leader - Reedley - 75719** **£25,827 - £27,170** **Burnley**: **Criminal Fines Collection and Enforcement **Team Leader** **Who Are We?** Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people’s lives to deliver justice. If this sounds...

  • Team Leader

    4 weeks ago


    Burnley, United Kingdom Ministry of Justice Full time

    **Team Leader - Reedley - 75719** **£25,827 - £27,170** **Burnley**: **Criminal Fines Collection and Enforcement **Team Leader** **Who Are We?** Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people’s lives to deliver justice. If this sounds...


  • Burnley, United Kingdom Page Personnel Full time

    Basic salary of £30,000 + monthly bonus - 40 hour contract with Fridays finish at 2:45pm **About Our Client**: The client are a card label solutions supplier and deal with a substantial employee base on a national scale. Renowned for their commitment to innovation and customer satisfaction, they strive to provide top-notch solutions that streamline...

  • Team Leader

    3 weeks ago


    Burnley, United Kingdom Meridian Health and Social Care Full time

    A fantastic opportunity has arisen for a Full Time Team Leader to join our dynamic team in Burnley. This position is based in the office and in the field. In return, we offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, full training and on-going support.As a team leader you will be responsible for:To undertake initial...

  • Team Leader

    2 weeks ago


    Burnley, United Kingdom Meridian Health and Social Care Full time

    A fantastic opportunity has arisen for a Full Time Team Leader to join our dynamic team in Burnley. This position is based in the office and in the field. In return, we offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, full training and on-going support. As a team leader you will be responsible for: To undertake...

  • Team Leader

    3 weeks ago


    Burnley, United Kingdom Meridian Health and Social Care Full time

    A fantastic opportunity has arisen for a Full Time Team Leader to join our dynamic team in Burnley. This position is based in the office and in the field. In return, we offer highly competitive pay rates, company uniform, paid DBS disclosure, flexible hours, full training and on-going support.As a team leader you will be responsible for:To undertake initial...