Complaints & Investigation Officer (Inside Ir35)
6 months ago
**Complaints & Investigation Officer (Inside IR35)**
**Contract Term: 6 Months (Possibility of extension)**
**Contracting Authority: Homes England**
**Location: Hybrid & Coventry ( 2 or 3 days a week in office, the rest WFH)**
Homes England, the government’s housing and regeneration agency, plays a central role in tackling the housing challenges the country now faces. We have the appetite, influence, expertise, and resource to drive positive market change, and our mission is to ensure more homes are built in areas of greatest need, improve affordability and create a sustainable housing market.
Following the publication of the government’s Levelling Up White Paper, Homes England has also been tasked with a core role in spearheading regeneration, partnering with places to reduce economic disparity, empower local leaders and create equal opportunities across the country to ensure communities reach their full potential.
**As a Complaints & Investigation Officer**, **your main responsibilities would be**:
- Logging, investigating and writing responses made pursuant to the official Help to Buy complaints policy, and following the agreed complaints process and procedures.
- Homes England Employees are expected to be flexible in undertaking duties and responsibilities commensurate with the general character of the role and level of responsibility.
- Conduct case investigation activity engaging the relevant internal teams and external suppliers, ensuring responses are accurate and received in a timely manner.
- Ensure the customer receives the best level of service by providing timely updates throughout the investigation utilising the most appropriate channel of communication.
- Ensuring the complaint management system is updated appropriately and accurately with all relevant details/data to provide a full case history to support complaint responses and to enable accurate reporting.
**You’ll have relevant experience in**:
- Essential Experience: Working in a fast moving enquiry and complaint handling environment, dealing with customers in writing and over the phone. Knowledge of approaches and principles for customer engagement and response.
- Qualifications: Educated to at least degree level or have similar equivalent customer service experience. Qualification in communications or engagement would be preferable however not essential.
- Desirable experience would be in customer response role in investment, financial products or banks in a highly regulated and or related policy controlled environment.
**Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.**
**If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, PSR provides a ‘Guaranteed Interview’ scheme whereby you will have the opportunity to discuss this role and your suitability with a member of our PSR Sourcing team.**
***- Please be aware that this role can only be worked within the UK and not Overseas._
-
Complaints Officer
6 months ago
Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeAre you looking to try a new role and a new challenge? Why not consider joining the Patient Experience Team as a Complaints Officer. To work within our integrated Quality Department to ensure complaints and enquiries are investigated and responded to within national and locally set timescales. To support senior members of staff and all wards and...
-
Complaints Officer
6 months ago
Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeAre you looking to try a new role and a new challenge? Why not consider joining the Patient Experience Team as a Complaints Officer. To work within our integrated Quality Department to ensure complaints and enquiries are investigated and responded to within national and locally set timescales. To support senior members of staff and all wards and...
-
Complaints Officer
2 weeks ago
Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob summary Are you looking to try a new role and a new challenge? Why not consider joining the Patient Experience Team as a Complaints Officer. We have new positions available due to internal promotions in the team. To work within our integrated Quality Department to ensure complaints and enquiries are investigated and responded to within national...
-
Complaints Officer
3 months ago
Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full timeJob summary Are you looking to try a new role and a new challenge? Why not consider joining the Patient Experience Team as a Complaints Officer. To work within our integrated Quality Department to ensure complaints and enquiries are investigated and responded to within national and locally set timescales. To support senior members of staff and all...
-
Pals and Complaints Coordinator
8 months ago
Coventry, United Kingdom Coventry and Warwickshire Partnership Trust Full timeThis will involve immediate action to raise issues with frontline staff delivering the service. To provide support and expert knowledge to Investigation Officers throughout formal complaint investigation process. To provide expert advice and support concerning the statutory NHS Complaints Regulations to staff and to complainants. Where necessary advise and...
-
Complaints and Customer Care Officer
5 months ago
Coventry, United Kingdom Orbit Group Full timeWe’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we...
-
Senior Customer Relations Officer
1 week ago
Coventry, Coventry, United Kingdom Blue Octopus Recruitment Ltd Full timeAt Blue Octopus Recruitment Ltd, we're looking for a skilled Senior Customer Relations Officer to join our team. This is an exciting opportunity to work with us in improving customer experience and mitigating reputational risk through effective management of Housing Ombudsman Service cases, investigations, and complex stage two complaints.About the RoleWe're...
-
Complaints Resolution Specialist
4 days ago
Coventry, Coventry, United Kingdom Local Government & Social Care Ombudsman (LGSCO) Full timeThe Local Government & Social Care Ombudsman (LGSCO) is seeking a Complaints Resolution Specialist to join our team. As an Investigator, you will play a key role in resolving complaints made to us by the public, working closely with local authorities and social care providers.This role requires strong problem-solving and time management skills, with the...
-
Investigators
6 months ago
Coventry, United Kingdom Local Government & Social Care Ombudsman Full time**Details**: **Reference number**: - 309588**Salary**: - £38,977 - £47,232- pay award pending**Job grade**: - Other**Contract type**: - Permanent**Type of role**: - Other**Working pattern**: - Full-time**Number of jobs available**: - 3Contents Location About the job **Benefits**: Things you need to know Location - Coventry (CV1 3BH) / York YO1...
-
Investigator
6 months ago
Coventry, United Kingdom Local Government & Social Care Ombudsman Full time**Details**: **Reference number**: - 347449**Salary**: - £40,902 - £49,157- pay award pending**Job grade**: - Other**Contract type**: - Permanent**Type of role**: - Other**Working pattern**: - Full-time, Part-time**Number of jobs available**: - 7Contents Location About the job **Benefits**: Things you need to know Location - Coventry (CV1 2WT) /...
-
Investigator - Public Interest and Governance
3 weeks ago
Coventry, Coventry, United Kingdom Local Government & Social Care Ombudsman (LGSCO) Full timeHybrid Working OpportunityWe are seeking a highly skilled Investigator - Public Interest and Governance to join our team at the Local Government & Social Care Ombudsman (LGSCO). This is an exciting opportunity to work in a collaborative environment where you will be responsible for assessing and investigating complaints made to the LGSCO by the public.As an...
-
Investigator Liaison
3 days ago
Coventry, Coventry, United Kingdom Local Government & Social Care Ombudsman (LGSCO) Full timeAre you passionate about delivering exceptional service and making a difference in people's lives? We are seeking an Investigator to join our team at the Local Government & Social Care Ombudsman (LGSCO), where you will play a crucial role in assessing and investigating complaints made to us by the public.The role involves operating with delegated authority...
-
Performance Analyst
4 weeks ago
Coventry, United Kingdom Morson Talent Full timeCapital Finance Business Partner3–6-month contract£400-£425 per day – Inside IR35Hybrid working – 3 days in the office per weekKey Accountabilities:• Partnering Business Leads to ensure delivery of Capital Programmes through insightful analysis and challenge.• Lead on month-end reporting for key...
-
Complaints & Customer Care Specialist Officer
6 months ago
Coventry, United Kingdom Orbit Group Full timeWe’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we...
-
Pals and Complaints Officer
7 months ago
Coventry, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full timeTo assist in the provision of an accessible and responsive Complaints, Compliments and PALs Service for patients, carers and members of the public on behalf of the Trust. To act as the first point of contact for the public providing a front line complaint and information service. To provide an efficient, prompt and approachable support service to...
-
Pals and Complaints Officer
5 months ago
Coventry, United Kingdom Coventry and Warwickshire Partnership Trust Full timeEducation Training and Personal Development To identify own training and development needs and undertake appropriate training / education as required, supported by regular KSFs. To undertake appropriate training to enhance skills in delivering the service as required. To promote the service by providing information, delivering presentations and supporting...
-
Financial Investigator
6 months ago
Coventry, United Kingdom NHS Counter Fraud Authority Full timeIn association with the Fraud Investigation Lead the post holder will contribute to the agreed plan of activity that will drive forward the units work in meeting the organisational strategic objectives To direct, task and assign investigative activity to other Fraud Investigation Officers and Financial Investigation and Intelligence Support Officers as...
-
Complaints & Customer Care Officer - Stage 1
6 months ago
Coventry, United Kingdom Orbit Group Full timeWe’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we...
-
Complaints & Customer Care Officer - Stage 1
6 months ago
Coventry, United Kingdom Orbit Group Full timeWe’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we...
-
Complaints & Customer Care Officer - Stage 1
4 months ago
Coventry, United Kingdom Orbit Group Full timeWe’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we...