![Wallace House Surgery](https://media.trabajo.org/img/noimg.jpg)
Business and Administration Apprentice
2 months ago
There is a vacancy for an Business Admin Apprentice / Customer Services Apprenticeship at Wallace House GP Surgery in Hertford.
The vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP practice by delivering customer service to patients and colleagues alike. If you want to start a rewarding career then this job is for you
**Duties include**:
- Managing patient requests in person, on the phone and via written communication
- Booking, Amending, rescheduling patient appointments
- Distributing prescriptions
- Action patient care follow-up arrangements as per clinical instructions
- Advising patients of chargeable services and processing payments
- Providing patients with information about the Practice Services
- General Housekeeping of reception, office and waiting areas
- Arranging transport and home visits
- Managing medical records, recording patient contracts, attaching correspondence electronically and in hard copy and filing in correct order
- Maintaining and updating the practice patient database
- Ensuring confidentiality and data protection is observed at all times
- Full GDPR and confidentiality
- Process incoming and outgoing patient records
**Personal qualities**:
- Punctual
- Good communication skills
- Computer Literate
- Approachable
- Compassionate
- Caring
- Willing to learn and help others
**Working week**:
Monday - 8:00-4:30
Tuesday - 8:00-4:30
Wednesday - 8:00-4:30
Thursday - 8:00-4:30
Friday -8:00-4:30
With one day agreed until 5:00pm
*Total Hours: 38
We offer a comprehensive training program for this apprenticeship position. As an apprentice, you will have the opportunity to gain valuable hands-on experience in various aspects of business administration.
Note: This is an entry-level position with opportunities for growth within our organization.
**Salary**: £7.50 per hour
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Hertford: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
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