![Capital Resolve Ltd](https://media.trabajo.org/img/noimg.jpg)
Client Relations Officer
2 months ago
Responsibilities:
- Serve as the main point of contact for clients, providing exceptional customer service, nurturing and building strong, sustainable relationships
- Daily communications with clients, to update them on the status of their accounts, including any ongoing complaints, addressing their needs and resolving any issues
- Co-ordinate New Client Information Packs. Conduct data entry and maintain accurate client records in the CRM system
- Communicate effectively with clients ensuring clear understanding of information and instructions and relay these appropriately.
- Work alongside the IT department to produce month end and management information reports.
- Analyse client feedback and provide recommendations for improvement to enhance overall client satisfaction
- Collaborate with internal teams to ensure timely resolution of client enquiries and requests
- Ensure service and audit standards are achieved daily.
- Manage Client Services/Client Onboarding Inboxes/phone lines
- Maintain a professional and positive attitude while representing the company and provide exceptional customer service
Qualifications:
- Previous 2 years experience in a client relations role
- Exceptional relationship building skills
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Proficient in data entry and ability to navigate CRM systems
- Ability to analyse client needs and provide appropriate solutions
- Have an ability to demonstrate a logical and methodical approach to work, with excellent organisational and time management skills
- Computer literate.
- Natural people skills
- Be adaptable and willing to embrace change.
- Have the ability to work autonomously.
- A positive and approachable manner
We are one of the UK's leading providers of debt recovery solutions delivering outstanding net returns to clients through innovative services.
We are committed to maintaining the highest standards of ethical conduct and integrity and to strictly comply with the guidelines, rules, and regulations that govern our business practices.
Each employee is specifically chosen for their talents, skills, and creativity. Our team is a vital resource that enables us to deliver our value proposition to our customers; the continued development of each individual and the wider team is a huge part of our mission.
We have a relaxed, fun environment where hard work and dedication is rewarded
- Please note that, if successful, you will be required to have a full credit check and DBS check carried out prior to an offer of employment. The hours will include some 6pm finishes._
**Job Types**: Full-time, Part-time, Permanent
**Salary**: £30,000.00-£35,000.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Evesham: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What do you think a Client Relations Officer role can offer an organisation?
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Customer relationship management: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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