Caseworker

2 weeks ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

We are looking for up to 12 enthusiastic and motivated Caseworkers to join the Pharmaceutical Team on a secondment basis until the 31st of March 2025, we are inviting applicants from all locations with the opportunity to work remotely. These roles play a key part in the success and on-going development of this service. This role is national and may require coming into the office.

Please note all contact is made via our TRAC recruitment system. Please check your account regularly. If you are shortlisted for interview you will be required to provide proof of ID and the right to work in the UK.(Please refer to attached guidance documents for further details). Failure to bring the required proof will mean that we may be unable to proceed with your interview.

What do we offer?

27 days leave (increasing with length of service) plus 8 bank holidays

Flexible working (we are happy to discuss options such as compressed hours)

Flexi time

Hybrid working model

Career development

Active wellbeing and inclusion networks

Excellent pension

NHS Car lease scheme

Access to a wide range of benefits and high street discounts

This exciting role requires someone who is a positive, self-motivated individual.

Due to the ever changing nature of the pharmacy landscape, there is an expectation of handling sensitive and emotional enquiries received through a variety of media methods.

You will have the skills to interrogate existing and new systems, to analyse data and contribute to the production of high quality reports. You will deliver these reports in a user friendly format for the use of our stakeholders.

This is a role which will continue to develop and evolve in line with Primary Care Services growth strategy. To be effective in this role you will need to:
Display strong communication and interpersonal skills and the ability to interact with customers and stakeholders in a calm, confident and professional manner.

Make robust decisions based on sound analysis and understanding of data sets.

Be able to deal with sensitive and confidential data.

Develop an advanced understanding of service specifications and requirements.

Be able to deal with change positively in a fast moving environment.

Have a strong team work ethic as well as the ability to work using your own initiative.

There is an expectation that flexibility will be required with working hours and with the potential for offsite travel and occasional overnight stays.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.

As one of the UK’s Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We are people connected to care.

**In this role, you are accountable for**:
Ensuring all casework is carried out in accordance with Governance frameworks, policies and procedures ensuring that accurate and timely records of activities are maintained.

Self-managing and planning your own workloads to ensure optimally effective outputs.

Collating and interpreting data obtained from records, other business areas and stakeholders.

Identify contractors or activities for each review exercise as part of a defined sampling process.

Understanding and interpreting regulations and guidance and analysing data to enable well informed evidence based decisions to be made, referring exceptional risks and issues to your Lead Team Manager.

Producing reports on casework and associated activity including recommendations for further action in preparation for review meetings.

Liaising with relevant internal and external stakeholders to discuss claims.

Communicates effectively in writing and on the telephone with internal/external stakeholders, resolving queries and answering enquiries to provide an excellent level of customer service. Where necessary, conducts research/obtains information to resolve queries.

Accurately collect and collate, analyse and report information in a timely manner.

Contacting external stakeholders to discuss report content, potentially dealing with confrontational situations with a professional and productive approach.

Contributing towards t

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