Operational Change Analyst

3 days ago


No Mans Heath, United Kingdom Towergate Insurance Brokers Full time

**Job Outline**

The focus of this role is to identify and manage improvements and changes to OGI, WQA and Peake.

This will incorporate facilitating new requests for amendments, scheduling and prioritising of work through engagement with IT and user acceptance testing/coordinating/implementing changes for the Towergate Property - this incorporates both online and backoffice systems.

The role will manage and resolve any live issues and develop change requirements using core docs coding and SQL skills.

**Objectives & Responsibilities**
- Log all changes including declined changes providing summaries as to why change has been declined.
- Manage and prioritise defects through small change vehicle.
- liaise with IT to raise changes, obtain estimates and schedule accordingly with internal & external stakeholders including partners (or their associated relationship managers) and the underwriting zones
- Prioritise changes through a prioritisation tool ensuring changes to priorities are communicated effectively.
- Co-ordinate and perform user acceptance testing (UAT) across both online (predominately WQA) and back office OGI systems.
- Provide BAU support to staff and testers who may be supporting with releases within their area i.e. underwriters, new business etc.
- Produce business cases to justify the cost of implementing changes.
- Identify and share opportunities for improvements in processes and systems.
- Manage IPID and Policy wording change version control, including speaking to designers, ensuring sign off is collated and updating in house literature.
- Collate evidence of sign off and testing and ensure we can produce it when asked by auditors.
- Work with stakeholders to ensure changes are taken through the whole change journey documenting every stage.
- Promote process improvement and adopt a best practice culture across the operations team and wider business.
- Prioritise small change through a prioritisation tool ensuring changes to priorities are communicated out to all stakeholders.
- Manage self-service changes with both Open GI and Peake.
- Complete UAT testing and regression testing of all changes.
- Produce test scripts for both UAT and Regression testing and complete testing provide a summary and snagging list where appropriate.
- Collate detail for change scopes ensuring all aspects of the change scope are answered and key stakeholders have input on those actions.
- Identifying and recognising breaches within the business.
- Managing and logging breaches through the DFN portal.
- Co-ordinate remedial action by identifying volume and impact, creating remedial letters, getting sign off from compliance, and carry out the mail merge process.
- Creating SQL reports to help with, identifying business risks/impact, to help implement business processes, carry out remedial action, and to help with creating bulk test cases for development and change.
- Manage “Core Documentation coding” in line with BAU requirements and defects that have been raised by the business.
- Creation of training material / systematic guides using PowerPoint to illustrate the upcoming system changes / defect releases to various parties of the business.
- Creation of excel spreadsheets to implement operational improvements within the business to manage and improve projects and resource.

**Experience
**Essential**
- Ability to problem solve and identify potential risks
- Attention to detail
- Organisation & Time management
- Maintains thorough and accurate records
- Ability to manage own workload.
- Advanced excel coding skills
- Core Docs coding skills
- SQL skills

**Desirable**
- Previous experience in a change role



  • No Mans Heath, United Kingdom Towergate Insurance Brokers Full time

    **Operational Excellence & Change Specialist - ARDGA841881 - Home/National** We have an exciting opportunity to join our team, reporting to the Regional Operations Director and working remotely you will be responsible for Business Improvement and Project Support. Our Operational Excellence & Change Specialist is responsible for providing support to drive,...


  • No Mans Heath, United Kingdom Ardonagh Advisory Full time

    **Support Services Analyst - ARDTR851982 - South East** **Purpose of the Role** This exciting Support Services Analyst opportunity has arisen to join our IT team to handle all day-to-day IT issues and queries from our business users, escalating tickets and interacting with the Service Desk. **What you will do** This is an overview and not an exhaustive...


  • No Mans Heath, United Kingdom Ardonagh Advisory Full time

    **Procurement / SRM Analyst - UK wide - ARDMJ840131** **Purpose of the Role** This exciting remote based Procurement/Supplier Relationship Analyst opportunity has arisen to join our small fast paced, forward looking Procurement and Supplier Relationship Management (SRM) team within our wider Operations function to support the developmentand implementation...


  • No Mans Heath, United Kingdom The Ardonagh Group Full time

    **M & A Project Manager - Remote based UK, with Travel - ARDTJ812358** **Purpose of the Role** We have ambitious growth plans with a significant element of that growth coming through acquisition. Our Acquisition, Integration & Change team are at the forefront of this, and form part of a larger team of Project Managers and Business Analysts. Our projectsare...


  • No Mans Heath, United Kingdom Ardonagh Advisory Full time

    **M&A Desktop Support Engineer - ARDVE849685 - South East and Yorkshire** **Purpose of the Role** This exciting Mergers & Acquisitions (M&A) Support Services Analyst opportunity has arisen to join our IT team to handle all day-to-day IT issues and queries from our business users, escalating tickets and interacting with the Service Desk. **What you will...

  • Managing Director

    18 hours ago


    No Mans Heath, United Kingdom Ethos Broking Full time

    **Managing Director - Field Based - ARDIH846787** **Purpose of the Role** Hugh J Boswell are seeking a new Managing Director to be responsible for building and growing the business with the objective of delivering long term revenue growth and profitability. This will include generating new sources of income, implementing provensound business practices and...


  • No Mans Heath, United Kingdom The Ardonagh Group Full time

    **Client Money Accountant - UK - ARDXF798175** **Context for the Role**: The Ardonagh Group is one of the UK’s largest independent brokers with over 9000 dedicated and passionate professionals across the country, and worldwide, facing and dealing with our clients’ challenges, offering an enviable range of products, services andsolutions to their...

  • Diversity, Equality

    7 days ago


    No Mans Heath, United Kingdom The Ardonagh Group Full time

    **Diversity, Equality & Inclusion Manager** - **Home based** - **ARDWG851637** Are you an experienced Diversity, Equality and Inclusion Manager with a successful record of design and delivery of Diversity, Equality and Inclusion (DEI) interventions? Are you looking to join an organisation with genuine focus on cultural change to ensurea fair and inclusive...


  • No Mans Heath, United Kingdom Ardonagh Advisory Full time

    **Head of Infrastructure Engineering - ARDOH823168 - UK** - This is a remote based role that will involve occasional travel to UK based business offices or out of hours flexible working from time to time as per business needs._ **Purpose of the Role** This exciting remote based Head of Infrastructure Engineering opportunity has arisen to join our...


  • No Mans Heath, United Kingdom Ardonagh Advisory Full time

    **IT Infrastructure Engineer - UK - ARDGC814331** - This is a remote based role that will involve travel to business offices from time to time across the UK as per business needs._ **Purpose of the Role** This exciting remote based IT Infrastructure Engineer opportunity has arisen to join our IT Operations team to support the demands of the wider business,...


  • Coalpit Heath, United Kingdom Gregory-Martin International Full time

    Senior / Principal Operational Analyst / Senior Consultant - Defence sector Salary: £50,000 to £80,000 negotiable plus many benefits including bonus, pension, medical Location: Bristol Are you a Senior/Principal Operational Analyst Consultant looking to take the next step in your career?Do you have experience working in a consultancy environment with...


  • Coalpit Heath, United Kingdom Gregory-Martin International Full time

    Senior / Principal Operational Analyst / Senior Consultant - Defence sectorSalary: £50,000 to £80,000 negotiable plus many benefits including bonus, pension, medicalLocation: BristolAre you a Senior/Principal Operational Analyst Consultant looking to take the next step in your career? Do you have experience working in a consultancy environment with clients...


  • Coalpit Heath, United Kingdom Gregory-Martin International Full time

    Senior / Principal Operational Analyst / Senior Consultant - Defence sector Salary: £50,000 to £80,000 negotiable plus many benefits including bonus, pension, medical Location: Bristol Are you a Senior/Principal Operational Analyst Consultant looking to take the next step in your career? Do you have experience working in a consultancy environment...

  • Demand Planning

    1 day ago


    Haywards Heath, United Kingdom Flexible Solutionz Full time

    **Role: Planning & Forecasting Analyst** **Location: Remote (Occasional travel to Manchester or Sussex office)** **Salary: £35,000 - 45,000 + benefits** Due to continued growth, our client has a fantastic permanent opportunity for a Planning & Forecasting Analyst. **You will enjoy**: - Producing accurate and timely forecasts ranging from short-term...


  • No Man's Heath, Cheshire, United Kingdom Mundipharma Full time

    Job SummaryMundipharma seeks an experienced compliance and regulatory operations manager to lead its regulatory affairs team. As a key member of the organization, you will be responsible for developing and implementing strategies to ensure regulatory compliance across the business. You will also oversee the management of external regulatory systems support...


  • Heath End, United Kingdom Atomic Weapons Establishment Full time

    **Company Overview**AWE has a long history of innovation and research in the field of blast damage assessment. We are seeking an experienced Operational Analyst to join our team.The successful candidate will have a strong background in computational physics and mathematics, with expertise in developing and integrating multi-fidelity computational frameworks....

  • Analyst

    7 days ago


    Letchmore Heath, United Kingdom IGD Full time

    **Do you have a passion for grocery retailing, market research and travel?We're looking for a research professional to deliver industry-leading insight and opinion as part of our global insight programme. Hybrid working.** **About the role** Our team is looking for a global insight analyst with a passion for retail, market research and data. The Insight...

  • Crm Business Analyst

    4 weeks ago


    South Heath, United Kingdom Jss Transform Full time

    CRM Business Analyst - Perm Hybrid role (3 days in the office) Our Multinational Software client is looking for a Business Systems Analyst to take responsibility for gathering, analysing, documenting, and managing business requirements through the full lifecycle of programme, from initial scoping through to detailed requirements during the build and test...

  • Crm Business Analyst

    1 month ago


    South Heath, United Kingdom Jss Transform Full time

    CRM Business Analyst - Contract 12 Month rolling contract (3 year programme) Hybrid role (3 days in the office) Our Multinational Software client is looking for a Business Systems Analyst to take responsibility for gathering, analysing, documenting, and managing business requirements through the full lifecycle of programme, from initial scoping through to...


  • South Heath, United Kingdom Jss Transform Full time

    CRM Business Analyst - Perm Hybrid role (3 days in the office) Our Multinational Software client is looking for a Business Systems Analyst to take responsibility for gathering, analysing, documenting, and managing business requirements through the full lifecycle of programme, from initial scoping through to detailed requirements during the build and test...