Security Loading Bay Officer

4 weeks ago


London, United Kingdom Mitie Full time

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**Job Overview**
- Manage the Loading Bay daily operations
- Deliver excellent customer service
- Maintain operational standards
- Manage and effectively operate Loading bay systems and equipment
- Maintain and implement operational standards and procedures
- Operational compliance
- X-Ray Screening & vehicle searches
- Health and Safety
- Loading Bay KPI's
- Client and company reports & documentation
- Logistics
- Vehicle management

**Main Duties**

Operations
- Support the Back of house/Logistics manager
- Deliver a consistent high level of customer service
- Access control of vehicles and personnel
- Operate and manage client systems
- Effectively communication in a professional, courteous & friendly manner
- Manage events
- Conduct x-ray screening
- Conduct vehicle searches
- Manage deliveries and collections
- Queue management
- Vehicle management
- Conduct Banking of vehicles
- Ensure the Loading Bay is Health & Safety compliant at all times
- Report, record and manage all health and safety matters (near misses, RIDDOR, accidents, incidents)
- Conduct audit patrols
- Ensure KPI's and SLA's for the loading bay are always met or exceeded
- Maintain high levels of housekeeping - Ensure the area is well kept, clean and tidy at all times
- Incident and emergency response
- Effectively manage and operate all site systems and equipment - reporting and resolving any faults and issues
- Carry out work in a safe and diligent manner, complying with all client and company policies and procedures.
- To undertake additional duties in line with management requests as required.
- Liaise and work effectively with occupiers
- Compliance - have a full understand of all site procedures and policies including but not limited to: A.I's, risk

assessment and SOP's
- Maintain a flexible and professional approach in dealing with all enquiries
- Act as a brand ambassador of Shard Quarter at all times
- Observe the dress code at all times
- Completed all client and company reports and documentation
- Work as part of a close team, communicating effectively with others.
- Uphold great working relationships with Shard Quarter, service providers, contractors, occupiers and

stakeholders
- Ensure PPE is utilised
- Assist post room team when required
- Manual handling

Rate of pay - £13.15 per hour

Training
- Fully and satisfactorily complete all required competency training.
- To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety
- Follow Group and company policies and procedures at all times;
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service

delivery or risk to health and safety or the environment;
- Use all work equipment and personal PPE properly and in accordance with training received;
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

**What we are looking for**
- SIA Licence
- First Aid training
- Banksman training
- X-Ray Training
- Ability to problem solve under pressure and multitask
- Excellent written and verbal communication skills
- Microsoft Office, Outlook, Word, Excel competent
- Excellent interpersonal skills, able to work on own initiative and as part of a team
- Highly responsive and proactive, able to own tasks from start to finish
- Take responsibility for own actions
- A willingness to learn and develop
- High standards of professionalism


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