Security Officer

3 weeks ago

London, United Kingdom CIS Security Ltd Full time

CIS Security have an exciting opportunity available for a Security Officer, for one of London’s top estates spanning from Regents Street through to St James to Kensington Palace. This includes some of London’s best places to work, shop and experience, regional retail and leisure destinations, and a substantial rural portfolio.

We are looking for someone who will demonstrate and deliver high quality guarding and customer service to both our clients and service users. This position functions as a part of the physical security provision to provide security protection to the staff, premises, and assets.

**Information**:

- Position**:Security Officer**:

- Location**:London (W1B)**:

- Pay Rate**:£11.45 **per hour**:

- Hours**:42 hours per week**:

- Shifts**:Nights - Monday to Wednesday - 18:00 to 08:00**

**Job Requirements**:

- SIA Licence required
- Corporate Security & customer service experience for at least 3 years
- High level of customer services skills is required
- Excellent written and verbal communication skills as well as customer service at all times
- Must have an excellent command of English Language & good IT Skills
- A friendly, professional, courteous and outgoing character
- To take pride in your appearance at all times, ensuring immaculate presentation
- Flexible in the approach to daily duties and additional events when held on site.
- Have excellent telephone manners and face-to-face customer care duties.
- Be confident you are able to undertake 100% of all specific duties
- Be able to provide all the documentation and vetting information requested

**Job Role**:

- Able to demonstrate and deliver high quality guarding and customer service to both our clients and service users.
- Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative
- Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
- Physically fit to complete patrols internally and externally and able to stand/walk during shift
- Confident in writing incident and shift reports
- To always portray a friendly, professional, and courteous demeanour, using open and appropriate body language.
- Maintain high level of discipline, this includes excellent appearance, excellent timekeeping, excellent attendance, and professional conduct at all times.
- To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service at all times ensuring that their expectations are met, if not exceeded.
- Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems
- Able to contribute with any level of ideas that may improve the level of service.

**Duties/Responsibilities**:

- Assists occupiers, contractors, visitors and tourists with enquiries
- Access control & Keys distribution management
- Maintain radio communications open at all times
- CCTV operator duties, greet all staff and visitors, inspect all passes, assists with any enquiries, log and announce visitors out of hours.
- Internal and External foot patrol
- Monitoring and use of CCTV, fire intruder and other electronic systems
- Responding quickly and effectively to emergency situations and assisting with fire evacuation procedures
- The implementation of Health and Safety, Fire Regulations and other in
- house safety/environmental policies
- Compliance with the General Data Protection Regulation and CCTV code of practice
- Report to the development Management Team and Security Manager any fabric and electronic security defects.
- Incident team role - evacuation management duties
- Report writing following security investigations.
- Front of House physical access control support SJM.
- Building and perimeter patrolling duties - Carry out patrols and investigations as require
- Follow designated communications protocols
- Report writing following security investigations.
- Front of House physical access control support - Corporate image reception duties - well presented.
- Report and maintain a written record of all faults / incidents
- Check all electronic patrol points when on patrol
- Ensure personal and public safety in the carrying out of duties
- Ensure statutory compliance by completing relevant sections of the Fire Logbook.
- Managing the loading bay operation.
- Ensure the safety of contractors, staff and couriers who require access to the loading bay.

**Benefits**:

- Health care plan (HSF)
- Perk Box (HSF) - discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailed Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
- CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deli

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