Workshop Administrator

3 days ago


Glasgow, United Kingdom Western Commercial Glasgow Full time

**Workshop Administrator**

**Western Commercial Glasgow**

**Salary £26,000 + Overtime + Bonus**

Thank you for your interest in working with Eastern Western Motor Group. We work with some of the world’s best loved brands. If you haven’t already, please browse around our company website and immerse yourself in our company’s history and read up on our brands. As we start to drive your aspirations to accessing a career here with us at Eastern Western Motor Group, you will really get to understand just why our staff and customers are indeed so passionate about all things Eastern Western

This is an amazing opportunity to work for a family run company who value their employees and in return provide state of the art working facilities, competitive salary packages, benefits and industry leading training. We work with 14 brands across 37 sites with just over 1500 employees.

***What does the job entail?**
- To greet customers in a courteous and efficient manner, both in person and by telephone
- To assess the customers’ needs and requirements
- Ensure compliance standards are achieved
- To advise on service and/or repair requirements and sell additional products and services
- To maintain up-to-date knowledge of vehicle service, repair and warranty policies and product changes.
- To supply accurate estimates for servicing and repairs, ensuring the customer is aware of costs and timescales involved
- To accurately record and communicate customer work instructions to the Workshop Controller / Technician
- To monitor progress in workshop to ensure promised delivery times are met
- To load the workshop to the optimum level
- To contact customers for authorisation if additional work is necessary
- Prepare and present invoices and obtain payment
- Maintenance of customer record system and use to follow up customers
- Deal with customer complaints as prescribed, within authority limits and review with manager
- Maintain reception area to a high standard, ensuring displays, prices, etc. are current
- To monitor job status against required completion times in conjunction with Workshop Controller.
- To communicate with the Workshop Controller when completion time will or will not be met and inform the customer in good time.
- Maintenance of customer records and use to follow up customers
- Must be comfortable upselling extra work and understand the motor /HGV industry
- Assistance with any other task as directed

**What are we looking for?**
- Excellent communication skills
- Good interpersonal skills and team orientation
- Results orientated
- Problem solving and decision making skills
- Quality & reliability
- Influencing and negotiation skills
- Commitment, self-awareness and assertiveness
- Committed to providing high quality work
- Ability to work to deadlines
- PC literate

**In addition we offer first class employee benefits scheme such as**:

- Enjoy your birthday off on us every year
- Staff Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Generous Holiday Allowance - Your free time matters to us. We offer all our employees 30 days annual leave each year pro rata which increases with length of service
- Your Family Matters - As a family run company, your family matters to us. We offer our employees a pension plan, death in service and access to our staff saving scheme. We have corporate passes for Five Sister Zoo, Almond valley and many more
- Giving Back - We are proud to support charities and organisations that work to improve the communities that matter to us. In the past we have raised thousands for local charities by organising events from white water rafting to charity raffles.



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