Workshop Controller(Weekends)

4 days ago

Glasgow, United Kingdom Mach Recruitment Ltd Full time

Are you experienced Workshop Controller? You will oversee our Brilliant Team which will see you**working 3 days Friday to Sunday within our approved DAF dealership 7.30am - 19.30pm**

From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:

- A pension that pays
- BUPA Medical Insurance
- Life Assurance 2 x salary
- Vehicle purchase discount
- Employee Discounts with the Network Benefits
- Employee Assistance Programme
- Colleague Introduction Award
- Holiday allowance rising with length of service

As a Workshop Controller at Motus Commercials in Glasgow we will be looking for you to be able to demonstrate:

- Brilliant leadership skills.
- Excellent communication skills both verbal and written.
- Clear vision in achieving business goals.
- An ability to motivate and inspire team members to exceed targets.
- An ability to build and maintain strong working relationships with both colleagues and customers.
- An understanding of the demands of the role and the time and attention needed to produce impressive results.
- IT Literacy.
- Has previous motor trade experience.
- Is driven by results.
- Strives to offer excellent service.
- A methodical approach to work.
- An ability to perform well under pressure.

It would be advantageous if you had:

- DAF Product experience
- Knowledge of Kerridge systems

Main duties will be:

- Managing a Team of 21 Commercial Vehicle Technicians of which 3 are Master Technicians and Team Leaders, 4 Commercial Vehicle Apprentices and 1 Service Administrator, 2 service advisors.
- To work closely with the Service Manager and Support where needed.
- To lead by example and manage a Team whilst promoting all the Company Values.
- Liaising with the Service Advisors to manage the daily planning of vehicles in the Workshop ensuring full utilisation of time available.
- Ensuring Health & Safety standards are adhered to at all times.
- Monitoring utilisation, productivity and idle time to ensure internal KPI’s are met.
- Ensuring the relationship between Service reception, Workshop Supervisors and Workshop Controller is developed to lead the continual improvement of customer demand and service levels.
- Strengthening and developing long term customer and franchise partner relationships.
- To review, coach and develop the Service team and to ensure all our trainees have a dedicated training programme and/or mentor in place. As well as completing appraisals to direct reporting staff.
- Ensuring MOT pass rates are in line or exceed company benchmarks.
- To embrace all opportunities of learning and developing alongside our Brilliant Team.
- Keeping up to date with all manufacturer's bulletins and information ensuring the updates are relayed to the relevant staff in a timely manner.
- Dealing with customer queries.
- Making sure our Company Code of Conduct for customers, suppliers and staff are adhered to at all times and maintaining the company's Integrity and Transparency policy.
- Taking responsibility for all aspects of customer service, dealing with Service Department issues in a professional and timely manner.
- To respect the property of the Company and any property for which the Company is responsible, or which is in their care.
- To assist with general housekeeping duties required within the service reception and workshop area.
- To enjoy your time as a Brilliant Colleague within Motus Commercials.

Mach Recruitment is acting as an Employment Agency in relation to this vacancy.

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