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Reception Supervisor

7 months ago

Leeds, United Kingdom Dakota Leeds Full time

Dakota Hotel based in Leeds city centre are seekinga genuine people person with strong administration skills for the role of Receptionist Supervisor.

Ideally located on Greek Street, we are just a 5min walk from Leeds Train Station. We are also easily accessible by bus, close to the east parade bus link and within a 10min walk from Leeds Bus Station.

We are an 84-bedroom luxury hotel boasting a destination cocktail bar with a champagne room, and brasserie-style Grill. We are also home to Salon Privé, our first floor terrace bar overlooking Greek St.

**CONTRACT AND PAY RATE**

The gross annual salary is £27,000, plus an annual incentive bonus to earn up to £1,000.

The role carries a permanent contract of a minimum of 40 hours per week and typical shifts will be 8 hours, working any 5 days out of 7.

**BENEFITS**

Our brand has been voted within the top 15 hospitality employers of the year for the past three years, and our HR Team won ‘People Team of the Year’ 2022, so we must be doing something right In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

- 40 per cent off stays at any Dakota
- 25 per cent off drinks and dining at any Dakota
- Access to our Employee Assistance Program which includes
- free private mental health support and counselling sessions
- video GP consultations and private prescription services
- online fitness resources
- access to the Smart Spending App to enjoy shopping discounts
- Access to the My Mind Pal app
- Support from our inhouse Mental Health Champions
- Additional holiday day on the first anniversary of your employment.
- Family-friendly flexible working options
- Meals on duty and uniform
- £150 bonus to recommend a friend to join our team
- £10 bonus every time you are mentioned on Trip Advisor
- Free bi-annual eye testing for users of display screen equipment
- Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
- Access to a suite of external, certified resources via our Learning Management System
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
- Full terms on our benefits can be found in our Handbook._

**ABOUT DAKOTA HOTELS**

Dakota is a growing UK-based lifestyle brand with five locations, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards.

**PRIMARY ROLE RESPONSIBILITIES**
- Ensure the smooth running of Front of House alongside the Reception Manager by leading with a hands-on approach and motivational leadership. Always showing a positive approach to the job role and business
- Leading, coaching, motivating, and inspiring the team; providing guidance and support.
- Support in the training and coaching of the team, co-host training sessions for both reception and nights. Ensuring that all training plans are up to date and accurate.
- Carry out tasks that support the Reception Manager including driving upselling initiatives, driving Grill bookings, and promoting the use of our Loyalty App.
- Assisting to complete the Front of House rota and time recording.
- Support in the ordering of front of house amenities and stock checks.
- Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House services.
- Attend operations meetings in the absence of the Reception Manager.
- Work and cover Night shifts (as the night DM)

**APPLICANT REQUIREMENTS**

The successful applicant will have/be:

- Have in-depth knowledge of the Guestline PMS and have a working knowledge of procedures across reception, housekeeping and reservations.
- A minimum of one years Hotel reception experience.
- Previous leadership experience is not required but a proactive approach to work is a key requirement.
- Be fully flexible to work any shift as required including night shifts and weekends.
- Have demonstrated, through positive feedback from colleagues, that you are a positive and enthusiastic member of the team with a strong skillset in delivering coaching and training.
- Have new ideas and the drive to implement initiatives with approval from the Reception Manager which will improve the Reception operation and the guest experience.
- Be able to be physically active in your role, standing for mu