Restaurant Supervisor

1 week ago

Manchester, United Kingdom Radisson Blu Hotel Manchester Airport-Food & Beverage Full time

Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for a **Restaurant Supervisor** to join our dynamic team here at Radisson Hotel Group

We focus on you as a person, your skills, talents, and passion - not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise

**What We Offer Our Restaurant Supervisor***

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
- Contributory pension scheme and Life Assurance
- Complimentary meal on duty
- Uniform
- Access to the Employee Assistance Programme through UNUM
- Fantastic opportunities to progress
- 28 days holiday for full time team members
- Free use of our leisure, pool and gym facilities at off-peak times *where applicable

**The Restaurant Supervisor Role**

Our food and beverage team are sophisticated hosts with an instinctive ability to anticipate guests’ needs by being in the right place at the right time and delivering an experience that is beyond expectation - creating memorable moments for our guests.

**Responsibilities**

**#1 (60%): Supervises the operation of assigned restaurants and/or lounges**
- Coordinates the set-up and/or closures of restaurant and lounge areas in accordance with Carlson Hotel standards
- Confirms daily specials and new menu additions with the Restaurant Chef
- Assists in overseeing the food and beverage service provided in assigned outlet(s); coaches employees on effective service and food presentation techniques
- Inspects assigned restaurant(s) and lounge area(s) on an on-going basis and takes appropriate steps to ensure facilities meet or exceed hotel standards at all times
- Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
- Properly executes check control procedures
- Maintains sanitary and safe work environment for guests and employees

**#2 (20%): Provides employees with the information needed to perform their job effectively**
- Assists in orienting new employees to the department and hotel and provides on-the-job training on job responsibilities
- Assists in prioritizing and assigning work
- Provides feedback to the employee and department managers on the employees’ performance of job responsibilities

**#3 (20%): Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations**
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality

As **Restaurant Supervisor**, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do

**Requirements/Skills**
- Minimum two years restaurant experience, preferably in hospitality industry
- High school diploma required
- Strong oral and written communication skills
- Ability to collaborate effectively with other hotel employees and managers to ensure teamwork
- Aptitude to resolve conflicts with guests, supervisors and employees
- Knowledge of local, state and federal liquor laws and regulations
- Ability to multitask and work well under pressure
- Basic computer skills in Microsoft Office Suite

**Physical Demands**
- Long hou

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