Business Improvement Administrator

3 weeks ago

Edinburgh, United Kingdom Scottish Prison Service Full time

The post holder will be responsible for performing a variety of administrative tasks within Business Improvement with a particular focus on Information Management, including Data Protection, Subject Requests and Freedom of Information (FOISA). The post holder will process collate, audit and report on a range of data. The post holder will provide support to and relief cover for Administrators and will liaise with and respond to request from external stakeholders such as the Independent Prison Monitors (IPM) and the Scottish Public Services Ombudsman (SPSO).

The post holders will be required to work alternate weeks to cover the mail:
Week 1 - Monday to Friday

Week 2 - Tuesday to Saturday
- Responsibilities- Collate and process information to respond to Subject Requests and FOIs in line with relevant legislation (DPA, FOISA).- Process, collate, audit and report critical business data and report using Microsoft Excel, PowerPoint, Business Objects and PR2.- Liaise with stakeholders such as the SPSO, IPM and manage enquiries.- Coordinate PCF1 complaints, Internal Complaints Committee (ICC) and Loss or Damage to Prisoner Property claims (LODPP).- To maintain accurate record keeping in line with relevant document retention policies.- To provide relief cover and support for the Governors PA, Mail Admin Assistant and supporting the Business Improvement Manager and Senior Management Team where required.**Person Specification**
- Qualifications RequirementsMinimum of five National 5 (or equivalent) qualifications including English and Mathematics or at least 6 months’ relevant experience gained in a similar role and/ or environment.

**Essential**

Willing work towards relevant certificates in DPA/FOISA.

**Desirable**
- Experience RequirementsExperienced in producing official written communications and varying communication styles to suit the recipient.

**Essential**

Competent in all Microsoft Packages**.**

**Essential**

Experienced in processing/ managing sensitive information**.**

**Essential**
- Knowledge Skills RequirementsExcellent communication skills: both written and verbal. To communicate confidently and effectively with individuals at all levels both internally and externally.

**Essential**

Experience and awareness of meeting deadlines within a dynamic working environment.

**Essential**

Ability to identify problems and make appropriate decisions to address the root cause.

Essential

Knowledge of relevant legislation (Prison Rules, DPA, FOISA).

**Essential**
- Selection method 1- Interview

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