Customer Service Apprenticeship Level 3

3 weeks ago


Croydon, United Kingdom Croydon Works Full time

**THE COMPANY**:
Roses Professional Building Services Ltd is an independent company of Chartered Surveyors. We are here to provide you with good-quality surveying services. We are a team of professionals who are experienced experts in property law and surveying. Our team will provide specialised and tailor-made services to our commercial or residential clients concerning the property. Any advice we provide is in accordance with RICS’s Regulations, Building Regulations, property and planning legislation and other local controls.

From our offices, we provide a variety of surveying services including the RICS catalogue: Level 1 - Condition Survey Report, Level 2 - Homebuyer Report, Level 3 - Building Survey and Structural surveys. We are a welcoming and professional team, who are available to offer excellent services, from the point of appointment to providing the clients with their report. Newly established, we offer our clients low priced service packages.

**THE ROLE**:
The training you will be getting:
The qualification received after successful completion of the course is Customer Service Specialist Level 3, as well as Functional Skills Level 2 English and Maths if required.

Our training delivery is based on a remote, blended model of one-to-one sessions every 4 weeks, group sessions, webinars, online courses, videos, and additional support as required. This means that our learners have the guidance they need as well as the flexibility to learn around the requirements of their jobs.

We find that this approach reduces disruption for the learners and their line managers giving everyone the best chance of benefitting from the training and completing the course. Delivery of the standard is remote and is based around modules consisting of introduction, training, personal study, completion, and observation.

What to expect at the end of your apprenticeship:
You could train to become a manager.

What you will do in your working day:

- Meeting sales targets
- Generating leads
- Securing sales
- Managing inbound and outbound calls
- Managing and leading operatives
- Making company decisions
- Dealing with challenging situations

Apprenticeship details:
Monday to Friday, 8.00 am to 5.00 pm.

Expected duration 15 Months

Possible start date 15 May 2024

Annual wage: £15,000 (there is a performance-based bonus and salary appraisal once probation is passed).

**THE CANDIDATE**:
Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem-solving skills
- Administrative skills
- Number skills
- Team working
- Creative
- Patient

Qualifications required
- GCSE or equivalent English (Grade 4 and above) Essential
- GCSE or equivalent Maths (Grade 4) Essential



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