Complaints & Correspondence Officer

2 weeks ago

Lewisham, United Kingdom CRA GROUP LIMITED Full time

6 months contract with a local authority_

**Job Summary**:

- To produce information pertaining to the services offered by Housing Services.
- To deliver an effective and responsive ‘communications, enquiries and complaints’ service

to all customers for the whole of Group.
- To provide management and monitoring of the processing of complaints and official

correspondence to Housing Service.

**Key Duties/Accountabilities**:

- To produce and publish written information pertaining to the services offered by Housing to

members of the public, including newsletters, leaflets and online content.
- To develop and maintain web content for the housing options service
- To maintain the Online Enhanced Housing Options Module content

**Essential Experience Required**:

- Experience of working with or alongside Housing Options Solutions
- Experience of producing written content for a wide and varied audience
- Experience of incepting projects and seeing them to a finish

**Essential Qualifications Required**:

- Sufficient standard of education to include excellent level of numeracy and literacy.

**Additional information to note**:

- Hybrid working arrangements. 2 days per week in the office
- 09:00am - 17:00pm
- 35 hours per week
- The closing date for this position is 23/02/2024_

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