Customer Service Representative

2 weeks ago

Glasgow, United Kingdom Tesco Bank Full time

**General information**:

Job Title
Customer Service Representative - Part Time
Ref #
7964
Location
Glasgow
Department
General Insurance Operation Management 1 - Glasgow
Business Area
Customer Assist - Glasgow
Working time
Full-Time
Date Published
30-01-2023

**Serving our customers, communities, and planet a little better every day.**:
**Are you looking for a part time job that you can bank on for fab benefits, great working environment and some time left over for you?**

Customer Service Representative, £19,500 per annum pro rata (£9,111.11), 16 hours per week, Glasgow City Centre

We currently have part time customer service representative roles in our Glasgow Call Centre for anyone who knows that a little help can make a big difference and that every call is chance to create a brilliant customer experience - with some great benefits in return for you too

What’s involved?
- Start date 6th March 2023
- Inbound customer service representative role
- Part time working 16 hours per week
- Hours of work - Tues, Wed & Thurs 16:00-20:00, Sun 09:00-13:00
- Rate of pay - £19,500 per annum pro rata (£9,111.11 per annum, £10.42 per hour), permanent role
- Full training
- Based onsite in Glasgow city centre

Benefits include:

- A Colleague Discount card: 10% off most products at Tesco Stores
- 20% Off Insurance Products
- Pension scheme, life assurance, sickness benefit
- Maternity pay, paternity leave and 6.6 weeks holidays
- Save as you earn and buy as you earn schemes
- A place where your health & wellbeing really matter - cycle to work scheme, Gympass, mental health experts, a specialised headspace app, a multitude of health and wellness resources
- Great career path with lots of progression opportunities
- Great Glasgow city centre location
- Full training, fully paid
- A perfect opportunity for you that starts 6th March

Our commitment to provide a safe, accessible, inclusive workplace culture is at the heart of how we work at Tesco Bank.

We are currently working on strengthening technology while investing our time and energy listening to our colleagues, so we can co-create a blended working approach that is right for our business and our people. Homeworking options for our Customer Service teams are here to stay - join us as we evolve our colleague, onboarding, training and working experience.
We value our people and diverse team and believe the variety of backgrounds and experiences make us stronger to achieve our goals. We encourage colleagues to be productive, focus on meaningful work, and look for ways to further develop themselves & career, and have an excellent work/life balance.

**Why Tesco Bank?**:

At Tesco Bank everyone is welcome, we value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger in achieving our goals. It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.
All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.

**Our purpose**:

The Tesco name comes with a dedication to customer service excellence, but Tesco Bank offers something more: a fresh approach to finance. While it’s an innovation, ours is a business built on the next development, the evolution to come. For forward-thinking, technical professionals, that means making a wide-ranging and long-lasting impact in an organisation that’s changing the face of banking for our customers.
We're on a mission to make our customers happier and more successful by putting them in control of their finances.

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