Customer Service Representative

4 days ago


Glasgow, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries in a timely manner.

**Responsibilities**:

- Handle customer inquiries, complaints, and requests with professionalism and empathy
- Provide accurate and efficient data entry of customer information
- Up sell products or services to customers when appropriate
- Analyse customer needs and recommend suitable solutions
- Collaborate with other departments to ensure customer satisfaction

**Requirements**:

- Excellent communication and interpersonal skills
- Strong phone etiquette and active listening skills
- Ability to analyse customer situations and provide effective solutions

Pay: From £24,628.18 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 16/05/2024



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