Animal Keeper Steward

4 months ago


London, United Kingdom ZSL Full time

**Purpose of the role**:
**Overview of the role**:
The post holder will be responsible for visitor engagement and safety in our Animal walkthrough enclosures.

They will also be required to assist and adhere to the animal department and section specific best practice protocols and procedures in relation to animal husbandry and welfare.

Contractual hours of 26.25 however in peak times hours up to 37.5 available

**Key responsibilities**:

- Assisting with the preparation of approved diets and carrying out the correct feeding procedures.
- Be the point of contact in case of an incident involving a visitor and an animal and advise visitors of correct course of action.
- Cleaning and maintaining exhibits and other designated areas.
- Observing the behaviour, health and security of animals and reporting any problems to the Team Leader or senior staff
- Ensuring relevant safe systems of work and risk assessments are read, understood signed and always adhered too and emergency procedures are followed.
- Supporting positive visitor experiences by answering questions in a friendly and helpful manner, ensuring that visitors leave with a good impression of ZSL.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time that are in line with the level of the role.

**About You**:
**Essential**:

- Previous experience and confidence in speaking to the public.
- Ability to demonstrate initiative and a pro-active approach to completing tasks.
- Ability to clearly follow instructions on tasks requested to be carried out by the section manager.
- Flexibility is required in order to support the broader zoological collection as well as the post holder’s specific section.
- Good communication skills.
- This post will require extensive outside working with direct exposure to the weather and animals.
- This post requires occasional work during evenings.
- This position is part of a team rota and is required to work one weekend day a week.
- Strong commitment to safeguarding, equality and diversity (collaborative, inspiring, inclusive, innovative, impactful and ethical).
- To comply with and promote Health and Safety policies and procedures.

**Desirable**:

- Some experience within the animal industry.
- Skills and knowledge specific to natural history and animal husbandry are desirable.

**About Us**:
We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.

**What do we offer?**

At ZSL, we are proud of our approach to employee benefits. Our benefits include:

- Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct
- Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
- Flexible working - talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you
- Holidays - 25 days annual leave allowance, plus UK bank holidays Wellbeing - access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme
- Life assurance - eligible employees will be enrolled in ZSL’s life assurance scheme from their first day
- Complimentary tickets - annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops
- Cycle2Work - our cycle to work scheme enables you to lease a bicycle
- Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work
- Family friendly policies - we offer enhanced maternity, paternity, and adoption packages


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