Senior Arrears Case Consultant

2 weeks ago

Bristol, United Kingdom Bank of Ireland Full time

**What is the opportunity?**:
To build relationships with customers in order to understand their personal and financial circumstances. You will assess information and make appropriate decisions that support the customer.

**In this role you will**:

- Contact customers to understand their financial circumstances
- Using collaboration and influencing skills to agree a sustainable strategy. Signposting customers to agencies that can provide further support (eg. external agencies and debt advice organisations).
- Chairing and leading calls between key partners to discuss individual cases and agree appropriate forbearance to address the immediate customer needs

**Essential Qualifications**:
There are no specific qualifications or minimum educational requirements needed for this role.

**What will make you stand out?**:
Able to demonstrate attention to detail and focus on delivering quality outcomes for customers

Role Modelling exceptional listening skills and problem solving mentality.

High level of problem solving and decision making with the ability to influence and suggest tailored solutions within pre defined mandates.

Ideally haveCeMAP or knowledge of mortgage products/market.

**More about the team**:
The Collections and Recoveries function is responsible for the management of customers in financial difficulty. We deal with customers who have emerging financial difficulties and/or vulnerabilities, right through the entire collections cycle.

We listen to and understand our customers, always aiming to serve them beautifully. Working collaboratively we keep an open mind and can-do demeanor to find tailored solutions to our customer's complicated situations, whilst minimising losses to the Bank.

**Why work with us?**:
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program along with other fantastic supports. We also encourage and support staff to pursue educational and professional qualifications to grow and improve your career

ij-hybrid #li-hybrid

**Key Competencies**
- Customer Focused - Self
- Accountable - Self
- Agile - Self
- One Group, one team - Self
- Amplify Capability - Self

**Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

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